I have lost access to the desktop version and support is being difficult about temporarily restoring it.

i have tried to do this but there is no "we can help you fix" like you state in step 4. I can't get past this. The issue is the beginning balance is wrong. It w...

Not sure but I believe 2017. It didn't migrate properly and i just need an idea of a good journal entry to track it rather than worrying about it at this point.

I'm not sure. I think 2017?