Question 1

What is AI?

Accepted Answer

Intuit has a suite of AI designed to minimise manual work and drive business success by automating workflows and surfacing valuable insights. Your access to the various AI depends on your plan.

AI include:

• Accounting AI

• Finance AI

• Customer AI

• Project Management AI

Question 2

How does AI work?

Accepted Answer

How does AI work?

Each AI focuses on a specific area—like books, finances, lead management or project management—and works quietly in the background to assist you as you use the product. Work done by our AI is added to your personalised business feed–ready for you to review and approve–so you're always in complete control.

Your access to the different AI depends on the products and features you’ve subscribed to.

Question 3

What’s the difference between an AI and generative AI?

Accepted Answer

What’s the difference between an AI and generative AI?

Agentic AI is a type of artificial intelligence that performs goal-oriented actions, makes decisions, and automates complex processes with little human guidance. Generative AI (GenAI) is a technology that creates new content based on existing data patterns and prompts given by humans.

The main difference between agentic AI and GenAI lies in their core functions: achieving something versus creating something.

Question 4

How does AI impact the way I work with my accountant?

Accepted Answer

By letting AI handle the tedious and repetitive tasks, your accountant or bookkeeper can focus more of their time providing strategic guidance to help you meet your goals.

Question 5

How do I know Intuit is using AI responsibly?

Accepted Answer

Intuit follows clear responsible AI principles to ensure our technology is safe, fair, and trustworthy. We design AI to enhance human talent, protect privacy and security, and promote fairness and transparency, always with accountability and customer trust at the core. Learn more about our responsible AI principles.

Question 6

Can AI adapt to the unique needs of my business?

Accepted Answer

Yes. QuickBooks AI learn from your business data and operations to provide insights, recommendations, and automation that fit your workflows. With their help, your virtual team becomes more efficient over time.

Question 7

How can AI help improve business efficiency?

Accepted Answer

AI help small and mid-sized businesses run more efficiently by automating tasks like bookkeeping, customer management, and tracking finances. They spot important trends, highlight issues, and give suggestions so you can save time, avoid mistakes, and make better decisions. Work done by Intuit AI is added to your personalised business feed–ready for you to review and approve–so you're always in complete control.

Question 8

Does AI just automate business tasks?

Accepted Answer

No. While AI can automate tasks, they go beyond simple automation for your business. AI actively analyse your business, flag issues, offer recommendations, and help you make smarter decisions. Think of them as a virtual team that works alongside you to keep your business running smoothly.

Question 9

How do I choose the right AI for my business?

Accepted Answer

Each QuickBooks plan includes a set of AI that scale with the plan you select. The right choice depends on your business size and needs. Small businesses benefit from AI that handle essentials such as expense organisation and bookkeeping, while growing businesses might benefit from additional AI that support customer management and project tracking.

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