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Did you know that there are a number of ways you can get help with your QuickBooks Online or QuickBooks Online Accountant files – both in and out of product? The team here at QuickBooks have been working to make sure we’re offering the best help possible and are excited about some recent improvements.
Our new and improved offering includes chat and phone lines to speak directly with our customer care agents, in-product access to help articles, and of course this community.
Let’s start with the help that’s available within our community.
Help articles : Use our help articles for technical assistance with all areas of the product. Our help articles are sorted based on product type and key product features including Payroll & STP, Reconciliations, and Banking. These articles can also be accessed in-product by selecting the help option and entering your query.
Q&A: Many of our QBO Community members are product experts! Use our Q&A to ask your question and a product expert or one of our care agents will make sure you receive a response. Our Q&A includes a search option so you can check to see if somebody else has already asked the question you need the answer to. If you’re unsure of which answer is the most correct look for the ‘best answer’ tag – this means the answer has been endorsed by one of us here at QuickBooks or the original poster.
Business Discussions: Maybe your question isn’t directly related to your QuickBooks file and you want to hear insights from others into how they’re making their business a success. Or perhaps you’re just looking for motivation! Start a thread in our Business Discussions and hear what your peers have to share with you.
We also have a number of help options that connect you with experts and can be accessed from with QuickBooks Online.
Social Media: Reach us on Twitter, Facebook or Instagram @QuickBooksAU. Or contact us directly over Facebook Messenger.
Call Me Back: Introducing Call Me Back! When you need support you have the choice to schedule a callback from our customer success team, removing any wait time on the phone and letting you get back to work faster! Plus, requesting a Call Me Back in-product means you won't need to re-verify your information or the details of your enquiry.
Messaging: In-product messaging lets you connect with a QuickBooks expert on your time, so you never need to wait on hold. It works similar to popular apps such as WhatsApp and Facebook Messenger, continuing the conversation right where you left off. Your messaging history remains within the product to let our support team get to know you better and your previous interactions with us to avoid having to repeat the same information again.
In-product help: You can access help articles, ask the community a question, or engage with a customer support specialist without leaving QBO. Our help system uses intelligence to make sure you are provided with the most relevant support and information for your needs.
We are always working to make sure we can offer you, our users, the best product and quality of service possible. We’ll be sure to keep you updated when new features come up so keep an eye out for future updates. Don’t forget to leave your feedback on our new offering below!
