HI,

I'm having the same problem but with no error message or code. It just doesn't feed through. I have a Bankwest account. How do I fix this? I have tried refreshing/updating the page a few times over the last few days, with no difference.

Hi user12557,

Thank you for joining the conversation. I'll provide the steps to help you resolve the connectivity issue with Bankwest.

You'll want to log in to your bank account outside QuickBooks to see if your credentials are still able to access your account. Then, go back to QuickBooks and edit your sign-in info. If you didn't change your credentials, just go through the editing process without changing anything until finish. This step will re-establish the connection with your bank account.

1. Go to Bookkeeping, select Transactions, then select Bank transactions.
2. Select the tile for the bank account. Then select the Edit ✎ icon.
3. Select Edit sign-in info.
4. Update your info as needed to just go to the next page until finish.
   
   

You can then categorize or match your bank transactions and reconcile your account afterward.

Let me know if you have other questions in mind. Take care and have a good one.

Jess,

Thanks for the completely useless information and another person from QB treating me like I am incompetent.  So, I can log in to my bank account. It works perfectly.  The only failure is your crappy system. I had someone from QB connect screens with me and see it wasn't working and that things would be escalated and I would get an email.  Neither of these things have occurred as far as I am aware.

Please keep up the good work.

I hear your sentiments regarding your experience with the Bankwest connectivity issue, Simmo70.

I know that you've already contacted our support team to resolve this problem, but I recommend that you reach out to them again so that we can follow up on your escalated case.

Our support team has the tools to check your account securely and share updates on your open case. You can follow the instructions given by my colleague DebSheenD on how to contact them.

If you have any further questions or concerns, please don't hesitate to let us know. We value your business and appreciate your patience.

I'm having an issue with bank feeds (desktop) not opening up: i get a pop up  saying " sit tight  we're fetching your data" and just circles the drain - cant open the bank feeds with this issue. Please help.  

Hi there, Lola92054.

Thanks for joining this thread. I want to make sure you're able to view the bank feeds in your QuickBooks Desktop account.

In this instance, I recommend reaching out to a member of the Desktop Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look to find out what's causing this error. Here's how to get in touch with the team:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue.
6. Select to chat with us or Have us call you.

The following link provides these steps if you ever need them again in the future: Contact QuickBooks Desktop support

You'll be back up and running as normal soon. Please don't hesitate to reach back out if you have any other questions.

Hi,

My bank fees and interest for February which all show on the bank statement for the 29/2/2024 have not come through to QB, I have clicked refresh many times and other transactions for March have appeared. Is it something to do with February being a short month??

Hello AlwaysLearning66,

Let's enter your bank sign-in info in QuickBooks as part of the basic trouble shooting steps to start with. Here's how:

1. Click on the Transactions tab and select Bank transactions.
2. Click on the bank account affected.
3. Click on Edit or pencil icon.
4. Click on Edit sign in info.
5. Manually enter your bank's User ID and password.
6. Click on Save and connect.
7. Check if new transactions have downloaded in the for-review tab.

If your bank is connected with Direct feeds connection. Let's click on the Refresh button. If the issue persists, I recommend contacting our Customer Care Team. That way, they can further check your account connection. 

In the meantime, you can manually upload the missing February transactions in QuickBooks Online. Check this link for reference: Manually upload your transactions, receipts, and bills into QuickBooks Online.

Drop by again in the Community if you have further concerns. I'll be around to help you.