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Bank feed not updating

 
14 Comments
Active Member

Hi Kferreiradesigns, Apologies for the issue you are fac...

Hi Kferreiradesigns,

Apologies for the issue you are facing with your bank, can you advise if there is any messages or codes appearing and what bank you are with?

Kind Regards,
Not applicable

Hello kferreiradesigns, How's everything going so far? We...

Hello kferreiradesigns,

How's everything going so far? We haven't heard anything back from you, but we're here to help as much as we can. This is to make sure you're able to bring your bank transactions into QuickBooks Online. 

Here are a couple of suggestions you can try: 

  • Manually download your transactions by clicking the Update button on the Banking page. Try to update three times during non-peak hours. 
  • Import a bank file directly to QuickBooks Online through Web Connect. You can refer to this guide on how to upload bank transactions

If you still encounter the same problem, please get in touch with our QuickBooks Customer Care Team. They can investigate this further with more tools. 

Please let us know if there's anything else we can help you with. 

Active Member

Re: Did updates and bank feeds notworking.

This is the 3rd time of doing updates and the bank feeds quit working. Have multiple accounts that I do bookkeeping for. The main bank account under quickbooks started working after another account was created and merged. The other accounts will not work. Just went thru this in February for all my accounts, when an update was done.  Called my bank, no problems on their end. This is an on going issue with Quickbooks. Very frustrating!

Moderator

Re: Did updates and bank feeds notworking.

Thanks for joining the thread and bringing this to our attention, tammy5329,

 

So that I'm able to provide you with the best resolution, could you please verify with me the specific bank accounts that were not updating?

 

I'll be on the lookout for your reply and waiting on standby.

Active Member

Re: Bank feed not updating

What do I do next? Been trying to update my account the whole morning 

Frequent Explorer **

Re: Did updates and bank feeds notworking.

Hi I have just phoned Intuit support (UK) and there is a message saying there is a known issue with updating banking feeds at the moment. The icon just spins after clicking update but nothing happens.

Can someone from the team please update the page at status.quickbooks.intuit.com

Active Member

Re: Did updates and bank feeds notworking.

I'm having this problem too - It's sooooo frustrating! :womanfrustrated:

Frequent Contributor *

Re: Did updates and bank feeds notworking.

I'm having the same issue too

QuickBooks Team

Re: Did updates and bank feeds notworking.

Hi there, mike_coreit, paulaharper, and TopMarks1.

 

We currently have an ongoing issue about updating Bank Feeds. Our engineers are still working together for the permanent fix.

 

I'd suggest contacting our Technical Support Team. They'll add you to our notification list and send you an email update or resolution for this one. They'll also post the update of this issue in the QuickBooks Status page.

 

Here's how to reach them:

 

  1. Click Help on the top menu.
  2. Select Contact us. 
  3. Provide a brief description of your concern in the What can we help you with? section.
  4. Click Let's talk.
  5. Choose a way to connect with us through Start a chat or Get a callback.

I'll keep an eye on this and will get back to you if there's an update.

Experienced Member

Re: Did updates and bank feeds notworking.

Wow, this is really disappointing to read that this was happening back in May and I'm having this issue still now in September.

Xero is looking mighty fine right now.

QuickBooks Team

Re: Did updates and bank feeds notworking.

Greetings, hello42.

 

Welcome to the Community. Allow me to lend a hand with any concern you may have concerning the Bank feeds in QuickBooks Online.

 

I've checked here in the system, and I haven't found any ongoing investigation specific to your region about the bank feed. Can you share with me the name of the financial institution you're having an issue? Any additional details will ensure a timely solution.

 

For now, I suggest manually updating your bank account sign-in information to ensure you regain connection within QuickBooks. You can follow the detailed steps in the article I'm adding below:

 

How to update your bank account sign-in information.

 

If the problem persists, I recommend reaching out to our QuickBooks Support Specialists this time. They'll be able to perform an escalation whenever needed for you to get back on track with downloading bank transactions.

 

Here's how you can reach them:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Click the Contact us hyperlink.

Get back to me if you need further help with updating Bank Feed. I'll keep an eye on your response.

Experienced Member

Re: Did updates and bank feeds notworking.

Echo hello42 here. the Bank update doesn't work at all. My bank update dates show 7/21, when i first created my account and clicking on the 'refresh all' button does nothing. 

Does anyone have an answer to this. And not the usual redirection to support pages as to how to add or edit bank log on information with the caveat that bank log on might have changed. They haven't. Since it works fine on Mint. How can Mint work while Quickbooks won't. Beats me. 

QuickBooks Team

Re: Did updates and bank feeds notworking.

This can be caused by cache-related issue, mmani.

 

Too much stored data file may lead to unusual behaviors in QuickBooks. To clear this out, let's perform a few basic troubleshooting steps.

 

Try to open QuickBooks using an incognito or private browser to see if you're able to update your bank feeds. If it works, go back to your main browser and clear its cache. This completely removes browsing history. I also recommend to use other browsers such as Internet Explorer, Mozilla Firefox, and Google Chrome.

 

If you still get the same result after performing the steps, I'd suggest contacting our phone support team to investigate this further.

 

It'll be my pleasure to assist if you need more help.

Frequent Contributor *

Re: Did updates and bank feeds notworking.

For what it's worth, I also have this problem and it's going back a while now. It's the same problem trying to update feeds from PayPal and TSB Banking - neither appear to update even though they did (once upon a time)! I've given up - life's too short.