My HSBC Australia connections no longer work. They worked fine up until 2 weeks ago. When I rang HSBC they said they do not support QBO has anyone else have this problem?

Yep thanks MikiD.

I had tried to resolve with HSBC first and due to Public holidays was now waiting for QB support to be available.

I am glad that I am not the only one with the issue and that QB are aware of it too. Typical care NOT attitude from the Bank however.

Thanks again for your reply.

M

Hello, 

has this been fixed yet, its been nearly 2 months, and this is causing us alot of issues

Hi, tenfoldinaus87.

Allow me to help you connect your HSBC with QuickBooks Online.  Let's get you back up and running.

Are you getting an error while trying to connect your HSBC account in QuickBooks Online? This way, I'll be able to see if there are related issues with your bank. In the meantime, you can try to manually update your bank account.

Here's how:

1. From the left menu, select Banking.
2. On the Banking page, select Update.
3. If you still can’t connect, please wait 2 or 3 hours and try again.

Alternatively, you can manually bring in the transactions into your QuickBooks Online using a WebConnect file.

Download transactions from your bank's website:

1. Sign in to your bank's website.
2. Follow your bank's online process to download your transactions to your computer.
3. Depending on your bank's available features, choose transactions from specific or multiple accounts, or select a date range for transactions.
   If you're adding historical transactions for a connected account, make sure you specify a date range earlier than the last 90 days. If you overlap date ranges, you may end up with duplicate transactions, which you must then delete or exclude.
4. Because QuickBooks Online only supports files sizes up to 350 KB (kilobytes), if you're downloading a lot of transactions, you may need to download smaller date ranges.
5. Choose a supported file type for the download file.
6. If you attempt to upload a file in an unsupported format, you will receive an error message.
7. Note the name of the file you downloaded, and the location you downloaded it to so you can easily find it to upload.

For detailed steps and instruction, check out this article: How to upload more than 90 days of bank transactions.

These articles are a good reference:

• Connect bank and credit card accounts to QuickBooks Online.
• Add and connect to a bank or credit card account.

If you need to discuss sensitive information, you may want to call in to speak with an agent so they can review your account. Our contact details can be found here along with our opening hours: https://quickbooks.intuit.com/au/contact/.

For any issues/inquiries you have with your QuickBooks Online account, feel free to hit the reply button and we are available to cater all your business needs.

Still not fixed and now entering 3 months.

Experiencing a bank error for a long period of time is tough to deal with, Embers00.

Our engineers are doing their best for the permanent fix of this banking issue. Once there's a resolution of this issue, you'll be notified through email.

In the meantime, you can download the transactions through .csv file or import the transactions manually.

Visit the Community again if you need anything else.

Hello RCV,

Thankyou for your response, 

when we keep getting the same generic answers from others on here about manual transaction imports etc, its hard to know if anybody actually knows whats going on,

Why dont you have a site listing known issues currently being worked on , in terms of connections to banks etc, like Xero and myob have,

This way we all could just keep cheking the (outages/faults site) to find out on any updates regarding the issue,

this is a major inconvience and if it continues much longer i cannot see the point in continuing to pay for a service i cannot use, and no apparent updates regarding the issue.

Hi @tenfoldinaus87,

I know it's not easy and this isn't the type of service we want you to experience. I'll submit your request to our product developers.

This way, they'll be able to know your sentiments and your need for such website so you'll be informed about all the issues of your online banking.

As always, you can visit our Help Articles page for QuickBooks Online if in case you need to learn some "How do I" steps.

You can always leave a comment below or start a new thread if you have any other questions. I'll be sure to get back to you.

another month goes by and still no fix for the problem

Hi Tenfoldinaus87,

I know how frustrating it can be especially having to wait this long. I have checked the open investigation that was raised in April and I can see that our engineers have identified that the new HSBC login process includes complicated encryption which will block bank feeds. This is why users cannot refresh/update the HSBC bank feed. We are currently working with the bank to see if there are any options to work around this encryption. 

We really appreciate your patience on this. Like I said, we are working with HSBC to resolve this issue the soonest possible. 

Have a lovely afternoon!

I am also hanging out for this fix.

Please keep me updated when it is fixed, updating manually is going to run into issues when it is back up and running.

Hi Mr_Ningles, 

Thank you for letting us know. We will definitely let the users know once our engineers have found a resolution to this investigation. 
We really appreciate your patience and we are hoping to get this resolved asap. 

Have a lovely afternoon!

to be honest.

at this point, I am ready to pack up my stuff and move over to xero.

where they seem to actually care.

this has gone on way to long.

this is not acceptable.

by performing a manual update.

it will cause problems when it gets automated again .

and I cannot complete my tax becauae I am still waiting for this fix.

it is totally unacceptable.

someone need a good boot up the....

I am also still waiting on this issue to be fixed. Going on to 1 year now.

It's causing issues keeping up to date with having to manually import everything.

I know how important to keep your QuickBooks Online (QBO) account updated with the latest HSBC bank transactions, @Dee76. That's why I'm here to share the details about the current update of their connection. This way, you'll be informed of what actions you need to take care of this.

Our engineers have identified that the new HSBC login process includes complicated encryption which blocks the bank feeds. They're still working with the bank to see if there are any options to work around this encryption. 

In the meantime, you can manually import your transactions to QBO using Excel CSV (comma-separated values) files. Please note that once the connection gets fixed, HSBC might pull up recent transactions which may cause duplicates. In case this happens, you need to exclude them. You can refer to this article's Exclude personal or duplicate transactions section for the step-by-step guide: Categorise and match online bank transactions in QuickBooks Online.

In line with this, I suggest contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-30209 to our representative as your reference. Here's how: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern under What can we help you with?.
4. Click Let’s talk.
5. Choose a way to connect with a live agent. 

If you wish to get a callback, you can contact support from Monday to Friday every 8:30 AM to 6:30 PM AEST.

Please let me know if you have other concerns. I'm just around to help.