One of my bank accounts has stopped uploading feeds- why? and how can i fix this?

Hi ellabacheclevela,

I'm sorry to hear your feed isn't working. There are a variety of reasons why it has stopped uploading; I would firstly try clicking on the account in question in the Banking tab and see if there is a banner that provides the error and the steps to resolve the issue.

This article provides some common reasons for bank feeds stalling and troubleshooting for some specific error codes. Otherwise, I would recommend you reach out to our Support Team directly on 1800 046 038 so this particular use case can be recorded and this can be investigated effectively. You can also contact them by:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the required information.

-Kass

I am a bookkeeper, and I am having this issue with most of my clients. One bank account may be working, but the other one is not. Same bank, same everything. When I ask the client to see if they can fix it, they can't.

I am thinking that this is not a bank thing, that it is a Quickbooks thing, as this is happening to a number of different banks. They can't all be having the same issue?!

Hi Cath15, 

Between all of the different banks that are supported, and all of the connection requirements, there can be a number of different reasons that bank feeds can stop working - we do have tools that allow us to verify the cause of the issue and guide you to a solution, however there can be a number of reasons why the connection could stop working, so the best option if you're unable to see the cause for the issue is to reach out to our support team so that they can diagnose and resolve it with you. The causes can range from changing the internet banking login to security tokens to connection issues from our end, so the sooner that you reach out for assistance, the sooner we are able to initiate a resolution and raise it for a further investigation if necessary. 

If you do have any additional questions about this, definitely feel free to reach out to the support team using the options mentioned above, and they'll be glad to help you make the most of your client's bank feeds!

-Lucas

Same here - my Suncorp bank accounts have been unable to update since mid last week.

"Looks like the connection to Suncorp Bank (Australia) isn’t available right now.

Hi peterm3150,

As Lucas has mentioned above, there are a number of different reasons that bank feeds can stop working and most often need to be reviewed on a case-by-case basis. If the steps in this article do not help you determine the cause (eg if the online banking sign in information has changed, or an outage at the bank), the best option is for you to reach out to our Support Team directly on 1800 046 038 and they will be happy to assist you. You can also book a callback or contact by chat if you prefer:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the required information

-Kass

@peterm3150 I had the same issue with my Suncorp accounts and it is technically a 103 error. I resolved it by clicking the edit banking information (pencil icon in the bank account header) and just resubmitted my same banking information, put in my security code and everything worked.

Hope this helps.