Thank you for reaching out regarding the issue you're experiencing with connecting your Commonwealth Bank Australia business account to QuickBooks Self-Employed (QBSE), hunteraa09.
To better assist you, could you please confirm if you receive any specific error message or code when you attempt to connect your Commonwealth Bank account to QuickBooks? This information will help us rectify the issue more effectively.
QBSE has specific connection methods for certain Australian banks, including the Commonwealth Bank. Unlike a simple username and password login, they require a "Direct Feed" connection, which involves a manual authorization form.
This process involves entering the requested information needed to connect your account successfully.
If you've already gone through the direct feed process or if it seems to be stuck, log in directly to your Commonwealth Bank account through their website to confirm that your account is accessible. I'm aware that you've already gotten in touch with them, but it's also important to check with them for any notifications, alerts, or system maintenance announcements. A temporary outage can cause connection errors.
You can also access your QuickBooks account through another browser or an incognito window to rule out browser-related issues.
If the issue persists, consider importing your bank transactions manually into QuickBooks using a CSV file format. You can follow the detailed process outlined in this article: Manually import transactions into QuickBooks Self-Employed.
Please don’t hesitate to reach out with any additional feedback or questions about QuickBooks. We'd be happy to provide further help.
