I have the same issue happening again with one of my accounts.  The bank feed is fine but QB isn't connecting.  To make it worse I can't connect to support via the online help section - QB says "something went wrong".  Can QB please fix the feed....again.

Hi DCI_Daniel, 

With bank feed issues we need to confirm details with you that we cannot obtain over Community. 

Can you please try contacting our Support Team via phone or you're welcome to send us a Private Message on Facebook. 

Thanks,

Rebecca 

Just starting using Quickbooks and 3 day later here I am trying to update my bank feed. It stopped updating last night. 

Hi superjtrdr, 

Due to this being a public forum to speak about your bank feed which includes private banking and account details I kindly ask you reach out to our friendly support team for assistance by clicking here. 

Thanks,

-Steven

No, no messages. I was advised there was a problem with ANZ and CBA bank feeds for the past 2 days. Now all other dates have updated except for 23.04.21.

I have an error message: Somethings not quite right. Sorry, we could not fetch your bank accounts for you. Please try agin later.

THIS IS AN ONGOING problem at least 2-3 times per week. Also there is a whole day where the feed has not come through this is the 3rd time this has happened, WHAT is wrong

Cheers

Manda

Hi

I have had a similar issue with bank feeds since the 7th May. Support's solution is to manually enter the transactions. I would prefer to get what I pay for! Sue

My bank feeds haven't worked since mid April. Getting no satisfaction with the help Desk at all. People don't ring back or email as promised. Other platforms don't have the problem with my bank!! (CBA)

Hi Ik58,

Sorry to hear about your bank feeds.

I would like to follow this up for you, could you please send me a private message with your Case ID?

Kristian. 

How do i do a private message?

Hi Sue did you get connected again?

Hi our Bank feeds are normally 4 days behind can you tell me why this is and if it can be fixed ANZ Bank

Hi THEEND21, 

Thank you for making us aware of your situation. 

If your ANZ is connected via direct feed, there's an ongoing investigation which is already reported to our banking engineers. We are currently working with your bank to get this fixed. I recommend to get in touch with our QuickBooks Customer Care Team to have your account added on the affected users and for you to receive an update on it. 

However, if your ANZ account is connected via standard feed, you can do a manual update by clicking on the Update button on the Banking page.

For more information, you can check on this article on what to do if you get a bank error or can't download transactions in QuickBooks Online. 

Feel free to leave a comment below if you have any other questions. Have a great day! 

Same Issue!

Bank feed is updating the balance but not showing any transactions.

Cleared cache

Cleared history

Re entered log in information

Re started the computer

Nothing seem to work.

Chat support tells me to contact bank but my bank online account showing all transactions, bank has nothing to do with quickbooks feeds.

Please help with this issue.

I appreciate your time bringing this into our attention, amit6.

We can try to do a manual update by going to Banking tab and select Update button to have the transactions downloaded from your bank.

If you have any error message showing, you can check on this article on what to do if you get a bank error or can't download transactions in QuickBooks Online.

Also, I recommend to get in touch with our QuickBooks Customer Care Team to further check on it.

Feel free to let us know if you need any help. Have a nice day.

Bank feeds is not recording from Community Bank in Zanesville, Ohio.  Was operating as of 8/4/2021

I appreciate your time to bring this concern to our attention, andyrosie.

Once the transactions have been processed by the bank, these are sent to QuickBooks the following weeknight. The transactions are sent nightly, from Monday to Friday. To help us resolve the problem, we can perform a manual refresh on your bank account. Here’s what you’ll need to do. You can manually update your bank account to help refresh your bank connection. Here's how: 

1. Go to Banking at the left menu. This will open the Bank and Cards page. 
2. Select the account. 
3. Click Update. 

When downloading transactions, take note of the following guideline:

• Some banks and credit card companies don't post transactions for download until later in the day or the next morning.
• Some banks will show a transaction on their website but won't download the transaction until it posts.
• If the missing transactions are the most recent ones, wait at least 24 hours in case your bank doesn't make them available immediately.

Also, to learn more about recording your bank transactions in QuickBooks, you can read through these articles:

• Manually upload transactions into QuickBooks Online
• Import Bank transactions via CSV

Feel free to visit us here in the Community if you have other questions. I'm always here to help.

I have a problem. I tried to categorise my accounts yesterday. all seemed to going fine except for constant doubling up transactions from bank feed which I constantly have to recheck and delete......

From date 6/9/21 to 31/12/21all have disappeared completely. I categorised and after refreshing data, instead of a new balance things went south and all tranactions disappeared from quickbooks.

I've tried refreshing bank feeds but it won't re download missing transactions. they do not appear in categorised, for review or excluded.....they have all disappeared.

Steve

This is not the impression we want you to experience, thesharpesttool.

There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes the odd behavior in QuickBooks Online (QBO). To better isolate this issue, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, try manually updating the Banking page to download the missing transactions. Here's how:

1. In the left menu, click Banking and go to the Banking tab.
2. Choose the blue tile at the top for the bank account you want to update.
3. Hit Update.

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

If the same thing happens, we can manually upload transactions in QuickBooks to get the missing transactions from your bank. You can check out this article: Manually Upload Transactions Into QuickBooks Online.

I have these banking help articles in case you have any questions about QuickBooks.

I'd like to know how you get on after trying the steps or if you are referring to something else. I want to ensure this is resolved for you. Just reply to this post and I'll get back to you, Take care always.

It just keeps saying "all caught up"

Chase bank

Thank you for bringing this to our attention, Danny 1990.

Let's go over some basic troubleshooting steps to get your online banking back up and running. Start by performing a manual update to re-establish the connection. I'm here to help you through the process.

Here's how:

1. Head to the Banking menu on the left panel and choose Banking.
2. This will take you to a page that lists all the accounts linked to the bank feeds.
3. Then, choose your Financial Institution (FI) and press the Update button.
4. If you receive a message requesting additional authentication, simply follow the on-screen instructions to finish the process.

Check if the transactions in the blue tile increase. If nothing new has been downloaded, the issue could be on the bank’s website. To check, log in to your Financial Institution (FI) website.

For detailed instructions, see Step 2 of this article: What to do if you get a bank error or can't download transactions in QuickBooks Online. You'll also find links to specific bank errors from there.

When you can download transactions, make careful to categorize them into the appropriate account to keep your records accurate. We also compiled materials to help users with banking-related activities, such as reconciling an account, and making deposits, to name a few: Self-help articles. They are organized by topic so that you can quickly view each one.

Feel free to drop a comment below if you have other QuickBooks concerns or additional questions about online banking. I'd be delighted to lend a helping hand. Have a great day ahead.

Hi there, @Simmo70.

I'm here to make sure you can connect your bank to QuickBooks Online.

First, let's confirm you have the correct user ID and password for the bank account:

1. Open a new window in your web browser and go directly to your bank’s website.
2. Make a note of the web address (e.g. https://www.bank.com). This may come in handy later.
3. Sign in with the user ID and password you have. If you have separate accounts with the bank (such as a business account and a personal account), sign in to the account you want to fix in QuickBooks.
4. If you sign in successfully, then you know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.

After that, sign in to your bank account in QuickBooks. For the detailed steps, refer to this article and proceed to step 2: Enter your bank sign-in info in QuickBooks.

These articles will take you through some troubleshooting steps for bank error codes:

• Fix Specific Bank Errors
• Troubleshoot Unknown Bank Errors

If there's anything else that I can help you with, please let me know in the comments sections below. I'll be here to lend a hand.

Sign in to bank works fine.  It is only the connection from within QuickBooks (with same user ID and password) that does not work.

Have followed the steps to sign in from QB and have posted the error I get.

Some genuine assistance would help.