BankWest bank feeds have been offline for a week now. Not a peep from QBO Support. What gives?

Hi there, @Wilson Design and Build. I've got an update regarding your concern about banking transactions from BankWest bank not reflecting in your QuickBooks Online (QBO) account.

First off, I'd like to commend you for the effort that you've exerted into this. May I asks if you've encountered any error messages when trying to connect your Bankwest to QBO? Any additional information would greatly help me provide a suitable solution to your concern.

For now, I recommend performing some basic banking troubleshooting to get through this and have your bank transactions into your QuickBooks Online. To begin, here's how:

1. Go to Bookkeeping, select Transactions, then select Banking (Take me there).
2. Select Link account. Note: You won’t add an account, you just need the listed URL.
3. Search for your bank and select it.
4. Copy the URL listed for your bank.
5. Sign in to your bank or credit card's website using the copied URL.

If you can sign in, it's a good sign that there isn't a major issue. Next, check the following:

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements.

If everything looks good, go back to QuickBooks:

1. Go to Bookkeeping, select Transactions, then select Banking (Take me there).
2. Select Update.

In case you encounter an error along the process, I recommend visiting this article that contains a troubleshooting steps for specific banking error in QBO: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Additionally, I've got you these handy articles for reference in case you'd like to match and categorise your bank transactions, and reconcile an account in QBO:

• Categorise and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

If there's anything else that you'd me to assist you with, @Wilson Design and Build. Know that you're always welcome to post here again in the Community. I'd be glad to help you once again. Take care!

Hi @Kurt_M 

We have already performed these actions as you mentioned.

I am awaiting a fix on the QBO end of things. The bank is perfectly fine (its banking, they have to be rock solid).

It is a major issue for us not having bank feeds as we have a very cashflow dependant business and sending out payment notifications to clients is very important. We currently have to manually create payments etc.

It is a major hurdle because I don't even know what status the Jira ticket is at for this problem. Your supoort just says it is 'with engineering' and that is just a black box at the moment.

It could be week,s it could be days. It could just not work from now on? Where does that leave us? Well - I have to make a decision about a product we move to away from QBO. When should I make that decision? Should I even investigate it now? Who knows really.

Hope it is resolved soon but its been 10 calendar days. Seems like a long time for critical infrastructure to be offline.

Hi Wilson Design and Build, 

I understand that you have fundamental issues with your online banking connection in QuickBooks Online. Rest assured the product investigation is in progress and being worked on. While we aren't able to provide specific time frames for completion, the work to resolve these unexpected behaviors is definitely in progress.

We appreciate your understanding on this matter. Again, please know that this is not the experience that we wish you to have. I can assure you that we are doing our best to bring you back to business.

Please don't hesitate to reach back out if you have other concerns.

yeah mate i feel your frustration.hopefully will get sorted ASAP!!

Im having the same issue for over a week now also.. any updates? not convenient coming into eofy.. 

Xero is look better option for the new financial year!

I'm having this issue too. My business is a trust and I need to fully reconcile all transactions before 30th June so I can figure out and document the distributions. Bankwest has been offline for a week and there are lots of transactions needing to be imported so I can close things out before 30th June.

Please prioritise urgently Quickbooks.

Thank you for jumping in on the thread, Reds05 and rvry.

We're actively working with the bank to resolve this issue. The ticket is still open right now, and I encourage you to contact our QBO Support to link your account to it for immediate updates. They have the tools on their end.

1. Click on Help and click the Search tab.
2. Click Contact Us at the bottom.
3. Enter something like Bankwest  bank connection issue and click Continue.
4. Choose Start a chat.

I understand that you're doing year-end activities and how much the bank feeds can help. Please consider uploading the transactions of the affected period while the issue is being resolved. This way, you can finish your work.

Please don't hesitate to go back to this thread if you have other questions in mind. I'll be here to continue helping you.

I'm having the same issue and it's been frustrating. Have deleted connection in an attempt to re-sign in but will not let me connect. 

Please advise a timeframe when you think you will have this resolved

Thanks

Hi JKDC,

I understand how essential your bank feed connection is on your business. Our engineering team is aware of this issue and working with Bankwest to resolve the connection. While we aren't able to provide specific time frames for completion, the work to resolve these unexpected behaviors is definitely in progress. We'll notify you for any updates on this matter.

While we continue to work on a resolution, you can still use the alternative solution like manually entering your transactions or importing them using a CSV file to manage your business. 

Also, I would recommend contacting our Customer Support Team to have your account added on the affected list and receive an update. 

Feel free to post again if you have any other questions. Have a nice day! 

Very frustrating indeed.  With only a few days out from EOFY I'm stressing that I won't have my books in order - on time.  I've been very patient so far, but I'm also now considering moving across to another platform in the financial year.

Its nothing to do with quickbooks its all Bankwest end they have pulled all business bank product. & now wont let you link with any third party application. I've moved to NAB today!

I spoke with Bankwest they said they no longer support Quickbooks and only option is to switch banks or switch to Xero 

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@littlemynxcafe wrote:

I spoke with Bankwest they said they no longer support Quickbooks and only option is to switch banks or switch to Xero 

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Well more fool me after talking to Bankwest and being told they would no longer support Quickbooks I spent my morning opening a new bank account with Commbank only to find it is now working again ... FML 

Hi there, littlemynxcafe,

Apologies to hear about the information you've received about BankWest accounts. However, there was a reported product investigation a few weeks ago with unable to connect or update the BankWest account in QuickBooks Online, and recently got fixed. We are pleased to share that issue is now resolved and all transactions are available to download.
Below steps can be performed for a manual refresh and review of the transactions.

1. Sign in to the QuickBooks Online account.
2. Select the Banking / Transactions tab.
3. Select the Refresh button at the top-right of the screen

Moving forward, transactions should be downloaded in the next business days once processed by the bank.

Thank you for your patience as we worked to resolve this issue for you! Post again in the Community if you have more questions.

Looks like the 102 errors for BankWest have returned.  Offline since 1 September.

Hi SimbaMcSimba,

Thank you for letting us know about this. Bank error 102 usually mean there may be a problem on your bank's end. Their website may be undergoing maintenance or have server issues. This can stop the online bank connection to QuickBooks. Here's what to do if you see error 102.

Step 1: Manually update bank connection

1. On Transactions tab, select Banking. 
2. Select Update. 

Solution 2: Check your bank or credit card's website

Check the bank and credit card's website to make sure everything is working on their end.

1. Sign in to your bank or credit card's website.  If you can't sign in, reach out to your bank or credit card company about the next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

In any case you get the same error message after doing the troubleshooting steps provided above, please contact our support team for further investigation and escalate it if necessary. 

Feel free to drop a comment below if you need further assistance. I'll be around to help. 

Getting the 102 errors again as well good to see the QuickBooks help posting copy and paste messages again and not acknowledging or investigating the issue. 

Thanks for joining the thread, AussieBrent.

I understand you're having fundamental issues with your banking connection in QuickBooks Online. I can see there are multiple reports with BankWest accounts getting error 102 which is currently being raised to the banking team. 

For us to better assist you, I'd recommend contacting our Customer Care Team. That way, one of our support agents can take a look at your account connection in the background in a secure form.

You can also check this article to learn more about Fix bank errors 102 and 105. In the meantime, you can manually enter your transactions in QuickBooks Online or manually import them using a CSV file.

Post again in the Community if you have more questions about QuickBooks Online.

another one having this same issue with unable to update Bankwest transactions since Sept 1st