Is anyone having a problem of not being able to record payments received or make deposits? I cannot save either of these transactions.

Hi ceo7-

Could you tell me a little more about your experience, as in the process you are going through to record the payments, make the deposits? It would also help me to know what browser you are using: Internet Explorer, Chrome, Firefox, Safari? 

Reply here and we can continue troubleshooting your issue. 

-Christine

I am using Chrome for my data entry - I run 6 different business on Quickbooks online and only one is having the problem. I am doing my normal processing but from one week ago cannot save anything when inputting to invoices. receive payments, sales receipts, refunds but nothing will save. I hope this is enough information

I have tried using Internet Explorer and it is the same problem - nothing can be saved

Hi ceo7-

Thank you for the detail. In this case, since the error is only occurring with one of the businesses while the others are working normally, I would recommend calling in to our team directly for further assistance. You can reach us at 1800 046 038.

Chrome is definitely preferred, Internet Explorer is no longer supported by QuickBooks so the save functionality can work unexpectedly on the Internet Explorer browser anyways. (See more here: Discontinuing support for Internet Explorer and old Safari versions.)

With that said, continue using Chrome; and if you could find the browser version for us ahead of the call; it will help us to identify what might be causing the issue. 

1. Select the Menu icon (three vertical dots) in the upper right corner of the screen.
2. Select Help, and then About Google Chrome.
3. Your Chrome browser version number can be found here.

-Christine

I am finding that the saved payment options from the pull down menu isn't appearing nor is my account number. All of this in the Receive Payment window. I am using Chrome. 

Hi adminkabbalahexperience,

Are you able to try using an incognito window inside of Chrome? 

This will rule out any possible browser issues by negating the cookies and cached data.

Kristian.

I've been finding that I have this issue with the mobile app, the payment link doesn't reference it back to the invoice you've tried to record a payment on.

Thanks for bringing this one to our attention, Gkafer. 

I've checked here on our end and there's no reported case about this one. We can try clearing the app data to optimize its performance. Sometimes, the stored cache can cause unusual behavior with the system: 

In the QuickBooks Online app:

1. Go to the Menu ☰
2. Select Help & Feedback
3. Click Refresh Data
4. Then select Refresh.

In your device Settings:

1. Select Setting General iPhone Storage and choose an app that's taking up a lot of space.
2. Click Offload App to free up the storage without deleting the documents and data for the app.

Once completed, reopen the application and try recording the invoice payment again. We can also record the invoice payments through the web. Just follow the steps and details in the Record invoice payments in QuickBooks Online article. If the same thing happens, try uninstalling and reinstalling the app. This refreshes the connection between your app and your phone.

1. Uninstall the app.
2. Open the App Store on your device and search for QuickBooks Online.
3. Click Free and then Install.
4. Sign in using the same user ID and password that you used when you signed up for QBO.

If the problem persists, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Feel free to visit our Manage payments page for more insights about processing customer payments with QuickBooks.

You can always update us on the result after performing the steps or reaching out ur support in the comment below. I'd like to ensure this is resolved for you. Take care always.