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AlwaysLearning66
Level 1
posted
‎October 17, 2024 09:26 AM
last updated ‎October 16, 2024 3:26 PM

Has anyone else received a message on QB re issues with connection with Bank of Queensland (Australia) and that QB are trying to fix the connection.

We're working with Bank of Queensland (Australia) to fix your connection. You'll see an alert here as soon as there's an update.
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1 Comment 1
IntuitSheila
Level 8
‎October 17, 2024 11:08 AM

Has anyone else received a message on QB re issues with connection with Bank of Queensland (Australia) and that QB are trying to fix the connection.

Hi there AlwaysLearning66,

 

This has been a reported as an ongoing issue with product investigation number INV-113257. Our banking engineers are working with Bank of Queensland team to find and eliminate the root cause of this issue.

 

While we don't have a specific timeline for when this investigation will be resolved, I recommend contacting our Customer Care Team so they can add your company details to the affected list of users. That way, you can receive notification once the issue has been fixed and provide you the resolution.

 

To contact support:

 

  1. Click on the Help (?) icon.
  2. Click on either Assistant or Search option.
  3. Click on Contact Us and enter a short summary of your issue.
  4. Click on Continue.

Start a chat with support: Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.

Call us: M-F 8:30 AM to 6:30 PM, AET.

 

Post again in the Community if you have more questions about QuickBooks Online. I'll be around to help you.

 

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