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AlwaysLearning66
Level 1
posted
‎October 17, 2024 09:26 AM
last updated ‎February 10, 2026 12:28 AM

Has anyone else received a message on QB re issues with connection with Bank of Queensland (Australia) and that QB are trying to fix the connection.

We're working with Bank of Queensland (Australia) to fix your connection. You'll see an alert here as soon as there's an update.
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1 Comment 1
IntuitSheila
Level 8
‎October 17, 2024 11:08 AM

Has anyone else received a message on QB re issues with connection with Bank of Queensland (Australia) and that QB are trying to fix the connection.

Hi there AlwaysLearning66,

 

This has been a reported as an ongoing issue with product investigation number INV-113257. Our banking engineers are working with Bank of Queensland team to find and eliminate the root cause of this issue.

 

While we don't have a specific timeline for when this investigation will be resolved, I recommend contacting our Customer Care Team so they can add your company details to the affected list of users. That way, you can receive notification once the issue has been fixed and provide you the resolution.

 

To contact support:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Post again in the Community if you have more questions about QuickBooks Online. I'll be around to help you.

 

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