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It's good to see you here in the Community, shadhvanit.
To ensure you're linking the correct account, as an initial step, let's log in to the bank's website. Once signed in, copy the bank URL and use it for searching the correct account in QuickBooks.
If the issue persists, as a workaround, you can bring in the transactions using a WebConnect file. Here's how:
Step 1: Pick a start date:
Step 2: Get transactions from your bank:
For the complete details, you can refer to this article (proceed to Step 3): Manually upload transactions into QuickBooks Online. On the same write-up, you'll find links on how to set up bank rules as well as reconciling your account.
In case you encounter an error, the following articles list different bank error codes and detailed troubleshooting steps to resolve them:
Fix bank error 390 and 1000 in QuickBooks Online.
Don't hesitate to drop me a line if you have other concerns about bank accounts in QuickBooks Online. Have a good one. Stay safe!
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