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jennaricky
Level 1

Does anyone know how to rectify the gst action centre that is missing on my page when I try to access gst? Can select from left column & current quarter appears only

 
1 Comment 1
RenjolynC
QuickBooks Team

Does anyone know how to rectify the gst action centre that is missing on my page when I try to access gst? Can select from left column & current quarter appears only

Hi jennaricky,

 

If the previous return is missing from the History section of the GST page, then we can do troubleshooting steps. This is to rule out any browser-related issue that causes some information not to show up.

 

You can follow these steps:

  1. Open your company in an incognito or private browser.
  2. Go to the GST centre and check the previous quarter.
  3. If you can see the information, go back to your regular browser and clear the cache.

Let's also try using a different browser such as Internet Explorer, Firefox, or Safari. Otherwise, contact our Phone Support Team for further investigation.

 

Here’s how you can reach out to us:

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

For any additional questions about GST in QuickBooks, please let us know. Thanks.