Hi jennaricky,
If the previous return is missing from the History section of the GST page, then we can do troubleshooting steps. This is to rule out any browser-related issue that causes some information not to show up.
You can follow these steps:
- Open your company in an incognito or private browser.
- Go to the GST centre and check the previous quarter.
- If you can see the information, go back to your regular browser and clear the cache.
Let's also try using a different browser such as Internet Explorer, Firefox, or Safari. Otherwise, contact our Phone Support Team for further investigation.
Here’s how you can reach out to us:
- Click the Help icon located in the upper right-hand corner.
- From the Search tab, enter Contact Us.
- Select the Contact Us button.
- Choose Callback.
To know our support availability time, visit this article: Get help with QuickBooks products and services.
For any additional questions about GST in QuickBooks, please let us know. Thanks.