Applying a credit to a sales Invoice

Koala · ‎July 14, 2019

I have read all all the help manuals but still not understanding the following :-(

1. How do I apply a credit note to a particular sales invoice in QB which is yet to be paid. I have:

turned off Automation - Automatically apply credits
Entered ab adjustment note which is reflected as unapplied in the status column
But not sure how to apply it??

2. How do I apply a credit note to a particular closed sales invoice where the customer is seeking a refund to his bank account.

3. How do I apply a credit note to a particular closed invoice where the customer would like the refund to be applied against any future invoices.

Thank you

MirriamM · ‎July 14, 2019

Hello, Koala,

I can provide clarification on how to record your transactions in QuickBooks Online.

First off, you can create an Adjustment note when the invoice amount is lesser than the delayed credit. From there, you can link the invoice to the Adjustment note to apply the charge.

When it comes to applying a delayed credit into an invoice in QuickBooks Online AU, the invoice amount should be greater than the delayed credit amount.

To enter an apply the adjustment note, here's what you'll need to do:

Click the Plus icon at the top, then select Adjustment note.
Enter the necessary information, then click Save and close.
To apply the adjustment, click the Plus icon at the top again.
Select Receive Payment.
Complete the fields.
Under Credits, select the Adjustment Note.
Verify that the total to pay (if any) is correct after applying the Adjustment Note.
Click Save and close.

As for your other questions, if your customer wanted a refund, kindly make sure that adjustment note has not been entered yet to avoid a double refund.

To give you a better view about this processes, you can reference this articles:

As always, you can contact our QuickBooks Support team if you need assistance with the steps. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools like screen sharing.
To reach them, here’s how:

Click this link https://help.quickbooks.intuit.com/en_AU/contact.
Choose the QuickBooks Product.
On the Contact Us page, select a topic.
Click on Get Phone Number button to see the support number.

That should do it! If there’s anything else you need help with in applying adjusting note to invoice, please feel free to visit us again.

View solution in original post

MirriamM · ‎July 14, 2019

Hello, Koala,

I can provide clarification on how to record your transactions in QuickBooks Online.

First off, you can create an Adjustment note when the invoice amount is lesser than the delayed credit. From there, you can link the invoice to the Adjustment note to apply the charge.

When it comes to applying a delayed credit into an invoice in QuickBooks Online AU, the invoice amount should be greater than the delayed credit amount.

To enter an apply the adjustment note, here's what you'll need to do:

Click the Plus icon at the top, then select Adjustment note.
Enter the necessary information, then click Save and close.
To apply the adjustment, click the Plus icon at the top again.
Select Receive Payment.
Complete the fields.
Under Credits, select the Adjustment Note.
Verify that the total to pay (if any) is correct after applying the Adjustment Note.
Click Save and close.

As for your other questions, if your customer wanted a refund, kindly make sure that adjustment note has not been entered yet to avoid a double refund.

To give you a better view about this processes, you can reference this articles:

As always, you can contact our QuickBooks Support team if you need assistance with the steps. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools like screen sharing.
To reach them, here’s how:

Click this link https://help.quickbooks.intuit.com/en_AU/contact.
Choose the QuickBooks Product.
On the Contact Us page, select a topic.
Click on Get Phone Number button to see the support number.

That should do it! If there’s anything else you need help with in applying adjusting note to invoice, please feel free to visit us again.

View solution in original post

Sharon 8 · ‎August 21, 2020

Is there a way of applying for credit on the invoice not to the invoice so that the amount due is really amount due?

What happened is that customer prepaid and the credit sitting on deferred revenue. When I invoice the customer in a month, see the sales is $100, the same time I would like to show $100 credit already applied to the amount, so the amount due is 0 on the invoice so that the customer see the in and out on one place.

Thanks

Kass_B - Product Champion · ‎August 21, 2020

Hi Sharon 8,

You can create a Delayed Credit to record the credit, then apply this to your invoice. This shows the credit and the amount of the sale, with the total owing showing as 0:

Select +New, then Delayed Credit.
Select the customer, date and so on. Enter the details of the credit and select Save.
Select +New, then Invoice.
Select the customer, date and so on. From the column on the right, Add the credit.
On the second line in the invoice, enter in the sales information. You can select Print or Preview down the bottom prior to clicking Save and Send.

You may also consider using Sales Receipts to record the sales in future - see this resource on using sales receipts vs invoices if required.

-Kass

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