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pete9
Level 1

Hi. I get the Error ."Numbers of source Raster bands and source color space components do not match". When uploading logo again. It wasnt showing on invoices.

 
1 Comment 1
GlinetteC
Moderator

Hi. I get the Error ."Numbers of source Raster bands and source color space components do not match". When uploading logo again. It wasnt showing on invoices.

I've checked if there's similar reported issue same as yours but found none, pete9.

 

Let's check if this is a browser's cache issue. Too much cache might have caused this unexpected error in QuickBooks. To fix this, let's try to perform a few basic troubleshooting steps.

 

Let's log in using a private window to check if you can re-upload the logo without getting the same error. If the private window works, you can clear your regular browser's cache. Removing all cookies can help clear errors. As an alternative, you can also use other browser.

 

If the error still persist after trying all the troubleshooting steps, I encourage you to give us a call. Our Customer Care Support has more tools to check and can further investigate the issue.

 

Here's how:

  1. Click Help icon.
  2. Choose Contact us.
  3. Enter a brief description of your concern, then click Let's talk.
  4. Choose Get a callback.​

I want to know if there's anything else I can help you with. You can post here again anytime. I'll be happy to assist you.