I followed the Community answer, but in the payment process I can select the invoice but the adjustment note is not shown and can not be selected.
In the customer transaction list the adjustment note is shown with a status of closed.
Solved! Go to Solution.
Hi accounts,
I’m glad that you took the time to search for the steps in the Community.
The closed adjustment note means that it was automatically applied as a payment to any of your customer's open invoices. Thus, we'll need to disable that automation, so you can choose which invoice to pay using it.
To disable the automation:
To apply an adjustment note to an invoice:
Please let me know if you
still need help paying your invoice. I’ll be here to assist you further. Thanks!
Hi accounts,
I’m glad that you took the time to search for the steps in the Community.
The closed adjustment note means that it was automatically applied as a payment to any of your customer's open invoices. Thus, we'll need to disable that automation, so you can choose which invoice to pay using it.
To disable the automation:
To apply an adjustment note to an invoice:
Please let me know if you
still need help paying your invoice. I’ll be here to assist you further. Thanks!
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