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vaughancashmore
Level 1

Invoices are not being sent

 
4 Comments 4
JessT
QuickBooks Team

Invoices are not being sent

Let's check to see why your invoices are not sent out, vaughancashmore.

 

If these are recurring invoices, please check if they have reached the End date,or if the Interval schedule was changed. Then, the Automatically send emails checkbox in the Options section should also be checked, so the invoices will be sent out.

 

 

If they are not recurring invoices, did you get an error message when you tried sending them? Was there a prompt or something?

 

You can do the basic browser troubleshooting steps to check if this is triggered by a browser issue.

 

You'll want to start by logging in to QuickBooks in a private window. This will disable your cache from saving new data, and it’s a good way to check browser issues. If you can send your invoices, you can go back to your regular browser and clear its cache. If it’s the same thing, please try other browsers to isolate the case.

 

You can also check this article for additional reference: 3 solutions for when customers aren't receiving your emails.

 

Let me know what happens after you check your setup or after doing the steps I mentioned. Any additional details will help us check this further.

HughBrock
Level 2

Invoices are not being sent

The error message is 'Delivery Server down'

HughBrock
Level 2

Invoices are not being sent

I have just tried sending all of them again from a private browser login.

All have come back with the same message Delivery Server Down... 0548am

 

Kristine Mae
Moderator

Invoices are not being sent

Good job for doing the steps my colleague suggested, HughBrock. It's the basic troubleshooting for that kind of issue.

 

I also want to thank you for alerting us with the specific error message. Since the steps didn't work, I'd suggest reaching out to our customer care support so an agent can take a better look at it. They might open a new case to be submitted by our engineers for investigation. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact us.
  3. Enter "Delivery Server Down error when sending invoices" in the description field, then click Let's talk.
  4. Select either Start a chat or Get a callback

I'll also add an article on how to email or print an invoice for future reference. 

 

Feel free to visit us if you have other invoicing concerns. We're just right here to help you out.