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norm12
Level 1
posted
‎August 20, 2025 07:37 AM
last updated ‎August 19, 2025 3:07 PM

is there a problem with invoices being delivered,some of my customers are not receiving ,i have checked the email is corect like 10 times and it is ,it will send yo me ok

these customers i have for years and emails are definately correct i can send to myself ok and then forward on but invoices wont go directly ?

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1 Comment 1
MirriamM
Moderator
Moderator
‎August 20, 2025 09:02 AM

is there a problem with invoices being delivered,some of my customers are not receiving ,i have checked the email is corect like 10 times and it is ,it will send yo me ok

You can contact our Live Support Team to investigate potential issues with delivery settings or email configurations related to your invoices, Norm12. They have the tools to troubleshoot and resolve any technical glitches.

 

You can reach out to them by clicking the Help button located in the top-right corner of your QuickBooks Online account and selecting the Assistant tab to receive assistance from the QB Assistant. After that, simply enter your inquiry and choose either Chat with us or Have us call you.

 

In the meantime, you can manually send the invoice outside of QuickBooks:

 

  1. Download the invoice and save it as a PDF.
  2. Print the document or attach the PDF to an email.
  3. Send it directly to your customer via mail or email.

 

If you need further assistance, feel free to reach out. We’re here to help.

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