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johnsqueak81-gma
Level 1

My invoice icon doesn’t seem to appear to send invoices when I open the app as normal

Icon for to send invoice does not appear anymore
1 Comment 1
JaeAnnC
QuickBooks Team

My invoice icon doesn’t seem to appear to send invoices when I open the app as normal

I've got some resolutions to ensure the Send Invoice icon appears in your QuickBooks Online (QBO) mobile app, John.

 

If you've already sent the invoice, you'll no longer see the Send Invoice icon. That said, you'll want to manually send it to your customers by tapping the Three-dot icon at the upper-right corner of the screen and selecting Email.

 

image (5).pngimage (6).png

 

If you haven't sent them yet, we can troubleshoot your device to clear any cache issues that cause the problem. Here's how:

 

  1. Switch the Wi-Fi data connection on your device to 4G (varies by device).
  2. Close and restart the app.
  3. Clear the app's data.
  4. Power down and restart your device.
  5. Uninstall and reinstall the app.

 

Furthermore, you may customise your invoice templates directly from the mobile app to personalise them according to your preferences.

 

Leave your questions below in the comment section for further assistance with invoices. The Community is here to help anytime. Stay safe, and have a nice day ahead.