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@FritzF wrote:

Thanks for joining this conversation, @Mallika Kodituwakku.

 

To check if this is a browser-related (cache and cookies) issue, try signing into your QuickBooks Online (QBO) using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

 

Once logged in, go back to the reports again to double-check.

 

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

 

Reach out to me in the comment section below if you have any other concerns, and I'll get back to you as quickly as possible. I'm always here to help. Have a great day!

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Thanks. FritzF,

Clearing Cache I have done many times and it does not resolve the problem. I have been using QBO using Google Chrome since 2016   on Windows Os up to October 2020 and never experienced this. Since last October I am using Mac OS with Google Chrome  and experienced this problem suddenly while I was working on QBO. Please give me a proper solution to resolve this issue. Thanks.

Hi, @Mallika Kodituwakku.

Thanks for getting back to me in this thread to let me know how it went. I'll be happy to get you to the right support to get this resolved.

Since the troubleshooting steps shared by my colleague above didn't fix your issue, I highly recommend contacting our Phone Support Team. This way, they can further investigate this matter and create an investigation ticket if other users experiencing the same.

Here's how to reach them:

1. Click the Help icon in the upper right of the screen.
2. Select Contact US on the pop-up. 
3. Enter what you're needing assistance with in the How can we help? field and choose Continue. 
4. Click Get a callback.
5. Enter your contact information.
6. Select Call me.

You may refer to this handy article for your future reference if you have other issues with QuickBooks Online. Help articles. Just click the + More Topics to view related articles.

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Keep safe!

Thank You Joesem. I will contact your Phone support Team. Have a good Day.