Customer ABN on invoices

Hello, Robdod. 

In addition to the steps we've taken so far, I have a suggestion that might help. Have you double-checked if the ABN number was entered correctly on the Customer's Details page? It's always a good idea to verify all the information on file to ensure it was entered correctly. Here's how: 

1. Click the Sales/Invoicing tab (whatever you see on your end) and then click Customers.
2. Tap on the Customer's name if you wish to see the ABN.
3. Press on the Customer Details tab and click Edit.
4. Verify if an ABN number was entered in the Tax reg. no. The field under the Tax info tab.
5. If there is none, then let's go ahead and enter the ABN number and click Save.  

Once finished, please follow the steps below to display the Customer's ABN number on the invoice: 

1. Click the Gear icon and select Custom Form Styles.
2. Select Edit on the Master Invoice (or the frequently used invoice template).
3. Hit the Content tab and then click the top box of the preview page.
4. Underneath the Header, tick the box for the Australian business number (ABN).
5. Scroll down and tick the box beside Customer ABN under the Display sub-menu.
6. Press Done.

Once done, please open the invoice and select the correct template. Click on Print or Preview, and the customer ABN number should be visible. If it still isn't visible, create a new invoice template and check if the same issue occurs.  

Let me know if you need further assistance. Have a great day!

There is no “customer ABN” tick box there !  It is not an option, it stops at the “due date” tick box. No other option after that……..

here is a screen shot

Hi there, Robdod. I appreciate you taking the time to provide those details. I'll assist you in ensuring that the customer's ABN appears on the invoice.

It appears that you attempted to follow the steps outlined by my colleague above in customizing the invoice template, including my colleague's suggestion to create a new invoice template. 

Since your option to add the ABN is unavailable when customising the content of an invoice template, we can perform troubleshooting steps to rule out any possible browsing issues. We'll start by accessing your QuickBooks Online account through a private or incognito window. 

Depending on the browser you're using, these are the keyboard shortcuts you can use to open one:

• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P 

If you're able to see and add the option for the customer's ABN, then you can go back to your regular browser and clear some cache. You can also use other supported browsers as an alternative.

I've also included the following articles to learn more about personalizing invoices and other sales forms, as well as how to add ABN to invoices:

• Customise invoices, quotes, and sales receipts in QuickBooks Online
• ABN not showing

Please let me know if you have any further questions about ABNs or concerns about invoices. Keep safe!

Hello,

None of that has worked. It appears that the 'Customer ABN' option is missing. You keep sending the same thing, but it's not there. As per below instructions, number 5 is not there, there is nothing to tick. There seems to be an issue with Quickbooks and latest versions of operating system/browser maybe ? I have the following latest versions -

Is your ABN not showing on your invoices?

Follow the steps below:

1. Select the Gear icon and select Custom form styles.
2. Select Edit on the Master Invoice ( or the invoice template you frequently use).
3. Select Content and then select the top box in the invoice preview on the right hand side.
4. Underneath the Header section, ensure ABN is ticked.
5. If the customer's ABN is missing, ensure Customer ABN is ticked under the Display section.  (NOT THERE!!)
6. Select Done.

YES. Refer previous message - There is no option to tick the Customer ABN box

Once finished, please follow the steps below to display the Customer's ABN number on the invoice: 

1. Click the Gear icon and select Custom Form Styles.
2. Select Edit on the Master Invoice (or the frequently used invoice template).
3. Hit the Content tab and then click the top box of the preview page.
4. Underneath the Header, tick the box for the Australian business number (ABN).
5. (THIS IS NOT THERE AS AN OPTION) Scroll down and tick the box beside Customer ABN under the Display sub-menu.
6. Press Done.

I appreciate you for performing the steps provided by my colleagues.

Could be that the reason you don't have this option is that you haven't set up your GST yet. If so you can check out this article for the process to help you set it up: Set up GST and BAS in QuickBooks Online. After successfully setting it up, you may follow the steps provided by my colleague above. These steps:

1. Click the Gear icon and choose Custom Form Styles.
2. Select Edit on the Master Invoice (or the frequently used invoice template).
3. Hit the Content tab and then click the top box of the preview page.
4. Underneath the Header, tick the box for the Australian business number (ABN).
5. Scroll down and tick the box beside Customer ABN under the Display sub-menu.
6. Click Done.

You can utilize this article as your future reference: Customise invoices, quotes, and sales receipts in QuickBooks Online.

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

DID YOU READ MY PREVIOUS REPLY ?????   THERE IS NO OPTION THERE FOR THAT !!!!!!!

Thank you, that worked.

Awesome! I'm glad to know that the steps provided worked for you. 

Feel free to post again if you have any other questions with QuickBooks Online. Have a great day!