How do I allocated a customer payment that has come through the bank feeds to an invoice that is already marked as paid

Hi c-kearns-

If the invoice has already been marked as paid, you will not be able to match the received funds on the bank feed to the invoice as it's considered closed. If you mistakenly received the payment to the invoice, you can delete the received payment, and then the invoice should show as an available match. 

Reply here with any questions.

-Christine

If the invoice is paid by the customer twice and they want to keep a credit, how do you match it in bank feed as it creates a difference when reconciling

Thanks for joining this thread, 1391548255.

When a customer makes an overpayment, you’ll have to record the credit in QBO. You can use it towards an invoice, refund the customer or input the transaction as a tip.

I’m here to make sure the process is a breeze. Here’s how:

1. Tap the New menu to choose Receive payment under Customers.
2. From the Customer drop-down, select your client’s name.
3. Then, choose the credit and the invoice.
4. Select another pending invoice and enter the overpayment amount in the Payment column.
5. Click Save and New or Save and Close.

Let me share this article for more details. It contains instructions on how to apply the credit to a new invoice, record the overpayment as a tip, and refund the customer: Handle a customer credit or overpayment in QuickBooks Online.

Next, deposit the customer's payment. Then, match the downloaded payment. I’ll show the steps on how to do this in QBO.

1. Go to the Banking menu and select the bank where your deposit the customer's payment.
2. Look for the transaction and check the details.
3. If it’s the right one, tick the box and press the Match button.

Since the amounts are different, locate additional matched transactions or select Resolve Difference. Check out this article to learn more about classifying and matching bank entries: Categorise and match online bank transactions in QuickBooks Online.

After performing all these steps, you can now reconcile the account seamlessly. For future reference, I’m adding a link that will guide you on how to handle a customer refund: Record a customer refund.

Feel free to visit the Community if you need help with QBO. I’ll be happy to assist further. Have a great week ahead.