Hi Kate9766, 

Were you provided a case ID when you spoke with our Support Team? We're not able to take personal information via Community but I can follow up on the case if you're able to send through a Private Message on Facebook. 

Please let me know if you have any other questions at all. 

Thanks, 

Rebecca 

Case #[removed]

My email is [email address removed]

OK, how do I send the info t you?

Hi Kate9766, 

Thank you for that. You may be able to send me through a private message on Community however if this does not work can you please send us a Private Message on Facebook with these details?

Our Facebook page can be found here.

Thanks, 

Rebecca 

I am using a Samsung Note9 and this problem just started for me.  I completed my year end at the end of November and was snapping receipts without the issue of this noise and now, today, went to snap receipts and you don't even have to push a button and it is beeping at me.  I have tried turning the sound off, I have have tried resetting and restarting and I still get the noise.  It is not individual phones, it is the app.  Worked find for me two weeks ago, now I have the noise.

Hello, muytterhgen.

I appreciate your time and initiative to do the troubleshooting steps. I have one more solutions to fix the noise problem before we let our team investigate the issue. 

Have you tried uninstalling and reinstalling the mobile app? This might have something to do with a damaged component within the app. You'll want to do this solution to fix this if you haven't done it yet. 

Simply tap on the QuickBooks app icon, then hit Uninstall when the pop-up appears. You can download the app again here: https://quickbooks.intuit.com/au/mobile/. 

However if you've already done this step, you'll want to contact our support. They can investigate the behavior and check deeper into the app's system. Here's how:

1. Open your QuickBooks Online company in a computer web browser (avoids interruptions while doing troubleshooting on the phone). 
2. Click the Help menu.
3. Hit the Contact us button. 
4. In the box, type "Constant noise when taking receipt using the mobile app" or something similar along the lines. 
5. Hit Let's talk. 
6. Select how you want to reach them.

For the new Help menu or QB Assistant: 

1. On the QB Assistant window, type Talk to a human.
2. Select or type I still need a human. 
3. Type it again until you see the OK. Here’s a shortcut to connect with my humans option. 
4. Click the Contact us link and select how you want to reach them.

If you have any other tasks you need to do in QuickBooks Online, you can read our articles here. They're packed with guides and other details to help you familiarise with the program. 

I'm still here to address your other concerns regarding the mobile app or QuickBooks Online in general. Just reply here or post a new thread, and my colleagues and I will be there to help. 

Your team still hasn't investigated this? I talked with someone online they even sent me a email confirmation.  A week later I called to talk to someone about the issue. They had no clue what I was calling about put me on hold and ask someone then they just told me I would have to wait till the problem was solved.  Wow what a great service.  This is not a phone problem as I have Samsung Galaxy S9. Never had problems before till about 3 weeks ago.  Same issue.  Beep when I go to take a pic of receipts then beep when I take a pic then a beep when I accept the pic.  Its crazy loud and annoying and I still have so much to do.  I don't know how I'm gonna get through the rest of my receipts with this.  I will definitely find another self employed app to use starting this January.  The fact that this has been going on for months and not seriously addressed is concerning to me so I'll take my business elsewhere. 

Hi Jjdance, 

Thank you for reaching out. I can assure you that we are actively investigating this matter. 

Did you happen to get a case ID or reference number when you spoke with one of our experts? If yes, could you please send this to me in a Private Message so I can confirm that your file has been added to our investigation. 

To send me a PM please click on my name. You will see Send Message on the right side.

If this option does not appear, or you were not given a case ID, can you please send us a PM on Facebook with your email address and company name. 

Thanks, 

Rebecca 

Hi Everyone,

I too have continued to struggle with the annoying beep that persists when I'm using this app and snapping receipt photos.  However, I've discovered a workaround that seems to be working for me on my Samsung Galaxy phones.  

Prior to using the app, I swipe my phone from the top edge to reveal my quick settings menu and I turn on the "Do Not Disturb" button.  When I do this, I no longer hear the beep when I'm using the quickbooks app  After I finish using the app, I go back to my quick settings and turn off the "Do Not Disturb".  It seems to be the best solution I've found thus far to avoid the annoying beep.  

I hope this helps everyone.

Thank you very much. 

I have been very pleased with support from QBO with the exception of this frustrating glitch.

I'm unable to send you a private message it says that I have sent too many?  Not sure how that is possible.

I’ll make sure you’ll able to send us a message, @Jjdance.

This type of issue could be browser-related. We can fix this immediately by clearing your main browser’s cache. Web-based platforms collect cache files to save you time when loading repetitive information. These files can often become outdated or corrupted, causing issues in your browser like preventing you to send a message.

You can follow these instructions below to clear them:

• Firefox
• Google Chrome
• Microsoft Edge

Once done, make sure to restart your browser and then try to message us. You can also use other browsers as an alternative.

You might want to visit our QuickBooks help articles packed with guides and extra details to help you manage the program.

Let me know how this goes. We're always here to lend a hand. 

Hi,

I have a load of receipts to do and this Beep is really annoying. It's not just one beep, but two or three per receipt and it is independant of the all of the phone's volumes.

I'm using the app on a Samsung A70 v.2 running on Android 10.

The work around, putting the phone into Do Not Disturb, is not good enough as I do not want to possibly miss calls.

Please don't tell me that it is my phone or me that is at fault. It is obviously an issue with the app. Also please don't tell me to raise a work ticket with tech support, you can do that internally within your company.

I am really really frustrated with this as I have a drawer full of receipts I need to upload.......

Thanks.

Someone suggested to use the "Do not Disturb" function in Settings in my S10.  It worked and I see it worked for  you.  Tell your client you were in a meeting.  Thanks to the user who suggested this workaround.  QBO should be pleased to pay you as a member of their IT department on this one 👍

Thank you for sharing this. Although still annoying, using the do not disturb option on my Samsung S10 will have to do for now. 

I've already spent far too long trying to 'live chat' with qb and send messages to them only to be told to turn the volume down on the phone by multiple people, which is so frustrating.

Very disappointed that they can't understand they have a problem with their app for certain users, but don't want to waste any more time explaining to them.

So it sounds like the QB team has so eloquently decided that keeping our business phone on "Do Not Disturb Mode" until the problem is resolved is the best solution to the inherent flaw in THEIR software. The good news is that you will eventually not need to take pictures of expense receipts since your customers will not be able to reach you and you will have to shut down your business.

I have found another solution that may also prove to be successful for other small business owners to eliminate the loud beeping sound. 

1. Uninstall Quickbooks Self Employed App from your device.

2. Set up an account with a competing accounting software company

3. Proceed to download and use their app instead of QB.

This is hilarious! 

Quickbooks has zero support for this and it is absolutely ridiculous to put your phone in DND mode for an app to work properly.  FIX IT QB!

BTW-DND mode does not work period.

Hi Lindles, 

I apologise that this issue is still ongoing but please be assured that we are doing what we can to look into this as swiftly as possible. 

Our engineers are actively investigating the sound and we will update this thread as we know more. 

Thanks,

Rebecca 

Add me to the list of extremely annoyed, frustrated, irritated QuickBooks app users. I cannot believe there is no way to turn off that loud, annoying noise. I have a folder of receipts to scan in and it is driving me crazy. My wife is also annoyed and asking what that incessant noise is.

It doesn't seem like it's worth the hassle to try to report it because several other users have been reporting it for months and nothing has been done about it.

Give us an option to disable the noise!

Hi CustomRockWorks, 

Thank you for sharing your feedback! And we hear you!

We have had received feedback from our customers on this and have created an internal investigation to understand how we can improve this experience for our customers. So far, we have learned that this is not impacting all of our customers and it seems to be device-dependent. 

If you have time, please contact our support team so we can note down your QuickBooks Online account details, device name, system version, and software version. It'd be a great help for us to investigate and improve our product for you. 

Thank you. 

Hi,

I have tried all of the suggestions including the do not disturb option. Nothing is working. I will trying to contact support tomorrow. If anyone has any suggestions, please let me know.

Thanks

Hi Swaltonllc, 

Thank you for your feedback!

I have followed up with our support team on this and here is an update on the investigation:

Our engineers have identified the issue and working on a fix. While we don't have an ETA on when the fix will be deployed, we are working closely with our engineering team and monitoring progress. We apologise for any inconvenience caused.

If you have time, please contact our support team so we can add you to the investigation and provide further information as soon as it is received.

Thank you for using and supporting QuickBooks Online. 

Thanks for this suggestion...it has been working.  I check every time to see if Quickbooks has fixed the problem and NOPE, still beeping.  At least they are listening now.  Thank you again for the suggestion!

OMG! thanks for posting this.  Using "do not disturb" works.  I think a disgruntled employee must have coded this super annoying beep!  totally unnecessary to the UI.