How to have different EFT details for different customer invoices (i.e. where customers are in different countries)?

Hi, @babette-grahamad. I can see your interest in having different EFT details for your customers' invoices. Let me give you insights about this feature.

You have to add your EFT details through your custom form styles. It means that the information will apply to the invoices using that template. For now, you may create a new style per unique EFT information, then use the designated style when recording your transactions.

Here's how:

1. Go to the Gear icon, then click on Custom Form Styles.
2. Select Invoice under New style.
3. Enter the template name, then input the EFT details.
4. Tap Done.
5. Repeat the same steps for payment details.

After the setup, select the correct form style for your invoices.

I understand that this may take extra time for you while managing your transactions. While the option is not yet available, you may send your feedback directly to our engineers to consider it in the coming updates.

1. Go to the Gear icon at the top, then Feedback.
2. Enter your comments or product suggestions. Then select Next to submit feedback.

Once done, your valuable feedback goes to our Product Development team to help improve your experience in QBO.

On the other hand, learn more about adding bank details to your transactions from this article: Adding bank details to your invoices. Aside from that, you may also give extra customisation on your sales forms. Use this link as your reference: Customise invoices, quotes, and sales receipts in QuickBooks Online.

I'm more than happy to help if you have other questions about your QBO entries. Just leave a comment below. Keep safe!

Hi Angelyn.

What you propose is what would absolutely make sense - and I have followed your instructions, however it seems as though the "EFT Details" box retains the most recent input and applies this across all custom invoice forms, regardless of them being separate custom forms.  

I have created many new custom forms and yet the EFT values change every time I create a new one.

There is a comment beneath the EFT box which states:  "(This message applies to all sales forms, except quotes)". ... 

Though I would have thought it would still be custom to a particular Invoice Style.

Any suggestions??

Hello there, @Babette-.

Thanks for taking the time to perform what my colleague suggested, @Babette-. I understand how this feature would create an advantage for your business in QuickBooks Online (QBO).

Since the option to have multiple custom invoice templates with different EFT details is unavailable. I'd recommend sending a feature request to our dedicated Product Development Team. This way, when they see your product feature suggestion, they'll evaluate it and consider adding the option to future program updates. I'll gladly input the steps below so you can proceed. To begin, here's how:

1. Access your QuickBooks Online company.
2. On the top right-corner, click the Gear icon.
3. Under Profile column, choose Feedback.
4. Enter a detailed description of your feature request.
5. Once you're ready, press Send.

Additionally, I've got you this article to learn more about handling invoice payments in QBO: Record invoice payments in QuickBooks Online.

Also, to keep track of your existing invoices and their status, you can customise a report where you can have a clear view of their current transaction status in your company file. To do that, see this page: Customise reports in QuickBooks Online.

Thanks for dropping by here, @Babette-. If you ever need assistance performing other QuickBooks-related tasks, don't hesitate to mention my name in the comment section below. It'll be my pleasure to help you out again. Stay safe, and have a good one!

Hi,

Was there a fix for this issue.

It appears that all my unique template will still only use the last edited EFT details.

Thanks

Thanks for joining the thread, accountsM!

At the moment adding different EFT details is unavailable on your unique template is not yet available. As a work around, you can manually add the EFT details in the Message on invoice.

What I can do right now is to submit this feedback directly to our Engineers. I may not be able to provide any turnaround time as to when will this be implemented, but this will surely be reviewed by our Engineers and hopefully we could add this feature in the near future.

If by any chance you’ve seen any feature that needs to be polished, the easiest way to submit your feedback is through the Gear icon at the upper-right and select Feedback.

Keep me posted if you have other concerns or questions. I'll get back to help you the best that I can.

Any updates on this feature?  It's been over a year and the EFT details over multiple templates are still linked.

We acknowledge the urgency of the feature to have different EFT details once entered in each customised template, @ICLNDR. We encourage you to submit a feature request, and we'll forward it to our product development team for their consideration. 

Currently, we don't have a specific timeline for the feature release. However, I want you to know that our QuickBooks engineers always strive to improve the product and cater to our customers' needs. As your input is crucial to us, I suggest sharing your valuable feedback as it helps us prioritize our updates.

Here's how to submit feedback within QuickBooks Online (QBO):

1. Sign in to your QBO account.
2. Go to the Settings icon.
3. Select Feedback.
4. Enter your product suggestions.
5. Click Next to submit.

To stay updated on the feedback you've submitted and check out our latest improvements, feel free to visit this page: Customer Feedback for QBO. 

While the feature is unavailable, I recommend performing the suggested workaround mentioned by my colleague above. You can enter the EFT details every time you create an invoice for a specific customer in the Message on invoice section. It will allow you to use different EFT details if needed.

I’d love to share this helpful resource with you. It gives a clear overview of your customers' outstanding balances, any payments that are due, and how long they’ve been overdue: Run an accounts receivable ageing report in QBO.

I'm always here to help whenever you need any assistance with managing your invoices or any QuickBooks-related matter you may have. Wishing you a fantastic day ahead!