hi there, tania.kirk@e2ede .
Thanks for reaching out here in the Community.
To reverse a received amount, Please read the following reference https://quickbooks.intuit.com/learn-support/en-us/refund-payments/void-or-refund-transactions-in-qui...
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
