The invoice screen is showing too wide. no total can be seen without scrolling across. I am using Firefox using another web browser is not an option, Firefox is uptodate.

Hello there, @denis. Thanks for the details. 

There are settings that QuickBooks Online (QBO) requires to display pages properly. These are:

• Screen resolution set to 1024x768 or higher.
• Dots-per-inch (DPI) set to "Normal" or "100%".

When working with QBO, it is recommended that you maximize the browser window, particularly if your resolution is 1024x768. To check these settings on your computer, here's what you'll need to do:

Windows 7

1. Right-click any blank spot on the desktop.
2. Select Screen Resolution. Then, make sure that the screen resolution is set to 1024x768 or higher.
3. Choose Make text and other items larger or smaller and make sure that the DPI is set to Smaller - 100%.

Mac OS

1. On the upper left, pick the Apple menu.
2. Choose System Preferences.
3. Select Displays.
4. Make sure that the screen resolution is set to 1024x768 or higher.

Moreover, you can zoom out to make the page smaller. Just press the Ctrl key on your keyboard and the minus (-) key repeatedly. 

If you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-Help.

Please let me know how it goes. I'll be looking forward to hearing back from you. Have a great day!

My resolution is set to max. This is a website issue. The last time this happened Firefox needed updating and it worked for a few days. I searched but couldn't find the original post.

Hi there, @denis.

Let me provide insights about the invoice screen showing to wide when using Firefox.

If the browser that you're using is zoomed in, we can zoomed it out to make the page smaller. Press the Ctrl key on your keyboard and the minus (-) and make sure to maximize the browser so we can view the full QuickBooks Online page. Just click on the Square button beside the X at the right top.

Also, we can adjust the zoom set up of your browser to match according to your preferred display settings. Here's how:

1. Open your browser.
2. Go to the Hamburger button.
3. Click the + or - button to adjust the zoom display.

If you still encounter the same issue, let's access your account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Just press Ctrl + Shift + P in your keyboard.

If it works, let’s go back to your regular browser and clear its cache. You may also use other supported browser in QuickBooks Online.

I’m attaching an article with detailed lists on the latest enhancements added to the product. Aside from that, it contains some links on how to efficiently run the business: QuickBooks Blog.

The Community is always here if you need anything else. Take good care.

This didn't work, this is a problem your techs have been working on and still haven't found a fix. I have a work around using the 'user agent' add on which mimics different web browser platforms.

Hi denis,

I've searched your original post and found the resolution you've shared in this link: https://quickbooks.intuit.com/learn-support/en-au/manage-customers-and-income/re-my-screen-view-has-....

If you've followed all the troubleshooting steps above, then I recommend reaching out to our QuickBooks Support Team again. They have the tools to review your browser's settings.

1. Go to the Help menu and click on Contact us.
2. Enter your concern in the What can we help you with? field and select Let's talk.
3. Choose either Start a chat or Get a callback.

Just in case you're encountering any printing issues in the future, you can check out these article that will help you out:

• Fix QuickBooks Online printing issues on browsers for Windows
• Print sales forms

We'll be around if you have any other concerns. Have a good one.

Any progress on this issue?, this has been a programming fault for 9months.

Hi there, @denis.
 
I have tracked your post and you mentioned a resolution to use another browser aside from Firefox. I suggest contacting our Chat Support Team so that they can view the issue and raise an investigation.
 
Also, you can check this article to know more details about the system requirements for QBO: System requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe....
 
Let me know if you have other concerns. I’d be glad to help you out. Take care.

Apparently they are working on a solution and I will be 'notified' of the progress as per my phone last phone contact. Obviously not a big enough issue.

Why do you suggest checking the system requirements?, which I just did, Firefox is listed as being compatible.

I appreciate you contacting out phone support, @denis.

We just want to make sure that your computer meets the recommended specs and system requirements. This way, you can work with QuickBooks seamlessly.

Since you've already contacted our Phone Support, I suggest waiting for an update regarding this issue. Rest assured that our product engineers are diligently working for a fix.

For now, you can visit our blog site so you'll be able to get the latest updates about what our Product Care Team is working on.

Thank you for your patience while we're working on this. Please know the Community has your back if you have any other questions. Have a good one.