Hello there, @denis. Thanks for the details.
There are settings that QuickBooks Online (QBO) requires to display pages properly. These are:
When working with QBO, it is recommended that you maximize the browser window, particularly if your resolution is 1024x768. To check these settings on your computer, here's what you'll need to do:
Moreover, you can zoom out to make the page smaller. Just press the Ctrl key on your keyboard and the minus (-) key repeatedly.
If you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-Help.
Please let me know how it goes. I'll be looking forward to hearing back from you. Have a great day!
Hi there, @denis.
Let me provide insights about the invoice screen showing to wide when using Firefox.
If the browser that you're using is zoomed in, we can zoomed it out to make the page smaller. Press the Ctrl key on your keyboard and the minus (-) and make sure to maximize the browser so we can view the full QuickBooks Online page. Just click on the Square button beside the X at the right top.
Also, we can adjust the zoom set up of your browser to match according to your preferred display settings. Here's how:
If you still encounter the same issue, let's access your account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Just press Ctrl + Shift + P in your keyboard.
I’m attaching an article with detailed lists on the latest enhancements added to the product. Aside from that, it contains some links on how to efficiently run the business: QuickBooks Blog.
The Community is always here if you need anything else. Take good care.
I've searched your original post and found the resolution you've shared in this link: https://quickbooks.intuit.com/learn-support/en-au/manage-customers-and-income/re-my-screen-view-has-....
If you've followed all the troubleshooting steps above, then I recommend reaching out to our QuickBooks Support Team again. They have the tools to review your browser's settings.
Just in case you're encountering any printing issues in the future, you can check out these article that will help you out:
We'll be around if you have any other concerns. Have a good one.
Hi there, @denis.
I have tracked your post and you mentioned a resolution to use another browser aside from Firefox. I suggest contacting our Chat Support Team so that they can view the issue and raise an investigation.
Also, you can check this article to know more details about the system requirements for QBO: System requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe....
Let me know if you have other concerns. I’d be glad to help you out. Take care.
I appreciate you contacting out phone support, @denis.
We just want to make sure that your computer meets the recommended specs and system requirements. This way, you can work with QuickBooks seamlessly.
Since you've already contacted our Phone Support, I suggest waiting for an update regarding this issue. Rest assured that our product engineers are diligently working for a fix.
For now, you can visit our blog site so you'll be able to get the latest updates about what our Product Care Team is working on.
Thank you for your patience while we're working on this. Please know the Community has your back if you have any other questions. Have a good one.