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L5D
Level 1
posted
4 weeks ago
last updated ‎April 05, 2024 4:40 PM

How to refresh expenses in the QBO app? I have signed in and out and turned my phone on and off but it will not refresh. What else can I do?

Expenses will not update l. I cannot change memo details, item numbers or add attachments. QBO says I need to refresh the expenses before making changes. This has not happened before. Any ideas?
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1 Comment 1
MirriamM
Moderator
Moderator
4 weeks ago

How to refresh expenses in the QBO app? I have signed in and out and turned my phone on and off but it will not refresh. What else can I do?

Hello, L5D.

 

Let me help you refresh your QuickBooks Online mobile app so you can get back on track in creating your expense transactions without any issues.

 

Sometimes, the stored cache in the QuickBooks app may cause unusual behavior and slow down the performance. To fix this, we can perform some troubleshooting steps to refresh the data into its default state. This process is similar to clearing the cache from your web browser.

 

If you're using an iOS, follow the steps below:

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Click Refresh to confirm.

 

Otherwise, refer to this instruction for Android:

 

  1. Go to Menu ☰, then select More Options ⋮.
  2. Tap Settings, and click Refresh Data.
  3. Tap YES to confirm.

 

However, if the issue persists, uninstall and reinstall the mobile app. It's to ensure you get the most recent version of the application. To do so, refer to this page: 

 

If the issue persists even after trying these steps, you may need to uninstall and reinstall the mobile app. This will ensure that you have the latest version of the application. To do so, refer to this page: QuickBooks Mobile App.

 

In case you want to track your business mileage using the QuickBooks Online mobile app, you can visit this article for more information: Set up vehicles and mileage tracking in QuickBooks Online to use with the mobile app.

 

Visit us again if you need more help in dealing with other QuickBooks tasks when using the mobile app. The Community is always here for you.

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