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lowcool
Level 1

Why is a date being applied to items on the inventory list ?

 
15 Comments
Joey Ann
QuickBooks Team

Why is a date being applied to items on the inventory list ?

Hi Lowcool, 

Thank you for your enquiry. 

If you mean the Product/Service List, the column which displays the date is the date the product/service is created which you can customize this report to exclude this. 

To exclude the "Create Date" column, on the Product/Service list report, click the small cog wheel next to the export icon and untick the "Create Date" option. 

 

Hope his helps. Let us know if you have further queries. Cheers!

lowcool
Level 1

Why is a date being applied to items on the inventory list ?

 

gday mate

that box does not exist in the columns listings

it started doing it recently

cheers

MirriamM
Moderator

Why is a date being applied to items on the inventory list ?

It's good to see you back here in the Community forum, lowcool.

 

There are times that your default browser is filled with data and temporary files from previously visited websites. Sometimes those files can cause mishaps in browser-related things like slowness or issues within the program. When QuickBooks Online has unexpected behavior, it is recommended to use a private browser. Doing so helps isolate the issue. You can use the keyboard shortcuts below:

 

  • Chrome: Ctrl+Shift+N
  • Internet Explorer: Ctrl+Shift+P
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

Once a private browser is open, unchecked the Create Date box in the Display Columns on the Product/Service List report. 

Create Date in the report.jpg

 

If you have any additional questions, get back to me anytime by posting your response below.  I'll do whatever it takes to ensure your concerns are addressed. Take care.

lowcool
Level 1

Why is a date being applied to items on the inventory list ?

gday mate

there is no create date box in the columns listings, i can throw a photo up as so far this is the suggested remedy

is the program missing something ?

browser change makes no difference

cheers mate

 

Rasa-LilaM
QuickBooks Team

Why is a date being applied to items on the inventory list ?

Thanks for coming back to the Community, @lowcool.


The Create Date box is one of the columns you can add in the Product/Service List. This option is used to track when an item is added to QBO.


If you’re unable to see the Create Date in the actual report, let’s go to the Rows/Columns section to find it. Here’s how:

 

  1. On the Product/Service List page, tap the Customise button to access the Customise report window.
    date.png
  2. From there, click the Rows/Columns link and choose Change columns to view the complete list.
    date1.png
  3. If the Create Date box is selected, remove the checkmark so it will not display on the report.
    date2.png
  4. Hit the Run report button to keep the changes.

For additional details about personalizing the data displayed on the report, check out the following article. It contains detailed steps on how to add columns, filter the information, etc: How do I?


If you meant something else, I'd appreciate attaching a screenshot and any extra details you have so I can provide the steps to move forward. Thanks in advance.

lowcool
Level 1

Why is a date being applied to items on the inventory list ?

I found the box was not ticked.

did run and saved customisation.

Nothing has changed .date is still being applied automatically

MirriamM
Moderator

Why is a date being applied to items on the inventory list ?

Hello again, @lowcool. Thanks for keeping us updated. 

 

Generally, the data provided on the report depends on the filters being set up. If you've mean to say that the create date information still show up even when the box is not tick. Then, I recommend using a private browser to check if you've got the same results. You can follow the steps I've provided above. 

 

If got the same result, this time I invite you reaching out to our Customer Care Team. This is for them to further investigate the root cause of the issue. They also have the tools like screen sharing to check your account.

 

Here's how to contact the Customer Support Team:

  1.     Click the Help icon on the top right.
  2.     Click Contact Us button at the bottom.
  3.     Enter a short description about your concern.
  4.     Click on Let's talk.
  5.     Choose the Get a callback method to be connected to support.

If you need tips in the future, visit our QuickBooks Help Articles site. 

 

Please let me know if you have any other concerns or issues, and I'll get back to you as soon as possible. 

lowcool
Level 1

Why is a date being applied to items on the inventory list ?

this going around and around in a circle'

i have used edge and firefox including an online session with a rep on firefox.

everyone agrees here that i have a problem.yet when i pushed the point and the fault was referenced to the " engineers " the reply was everything is chronological and this event would be occurring.

i have been meaning to access another account to see if the same is occurring on their system.

to hard basket seems like an easy out nowadays.absolutely pathetic imo

christine_w
QuickBooks Team

Why is a date being applied to items on the inventory list ?

Hi lowcool-

 

I am not quite clear on what you mean in regards to speaking to a rep from Firefox. Was this a member of our team using Firefox? To further address the issue of the Create Date within reports; as MirriamM suggested, I would recommend calling into our team for further advise and troubleshooting.

 

Here's how to contact the Customer Support Team:

  1.     Click the Help icon on the top right.
  2.     Click Contact Us button at the bottom.
  3.     Enter a short description about your concern.
  4.     Click on Let's talk.
  5.     Choose the Get a callback method to be connected to support.

It might also be worth trying to access this column "Create Date" on Chrome. Try logging in on the Chrome browser and give it a go. 

 

Please reply here with any clarifications if you are unable to call. 

 

-Christine

lowcool
Level 1

Why is a date being applied to items on the inventory list ?

Your rep accessed the program whilst running it on firefox!!!During an online session i was on chrome,i was requested to download a new browser which was firefox of which made no difference as witnessed by the representative of intuit quckbooks.

christine_w
QuickBooks Team

Why is a date being applied to items on the inventory list ?

Thank you for clarifying lowcool-

 

If our team let you know that it was a known issue it was likely they added you to the engineers pathway to resolution. Do you recall if you were provided a case number?

 

-Christine

 

 

lowcool
Level 1

Why is a date being applied to items on the inventory list ?

No.No reference number provided.

now to top things off at the moment.I received payment on a quote i sent off to find it a lesser value displayed in the email received by a client than than the one i am viewing on the screen and in what i believe is a different format than what the document normally looks like.so i am now out of pocket $289.00.i also received a payment thats of lesser value than the document by a similar percentage and i am not talking the gst component.

lowcool
Level 1

Why is a date being applied to items on the inventory list ?

my apologies it is the gst component

attempted to attach photos but will not accept 6.7 mb upto 3072 kb only  

lowcool
Level 1

Why is a date being applied to items on the inventory list ?

IMG_2240.JPG IMG_2239.JPG IMG_2224.JPG IMG_2241.JPG

ShiellaGraceA
QuickBooks Team

Why is a date being applied to items on the inventory list ?

Thank you for the detailed information and screenshots, lowcool.

 

In addition to my colleague @christine_w's post. I'd recommend contacting us again so we can create a case for you and to investigate this further.

 

Please follow these steps to reach us:

  1. Go to Help, then Contact Us button at the bottom.
  2. Type your description about the What can we help you with? field.
  3. Click Let's talk. Then, Get a callback.

In case you need some additional help articles about taxes, please check this link: GST and BST for QucikBooks Online.

 

Please know that we're always here for you so don't hesitate to reach us anytime. Cheers.