Ah, so just to confirm, you've followed the steps below for each browser, and you are still unable to access the Employees tab on both browsers?
For Google Chrome:
Keep me posted.
I'd recommend calling in for additional troubleshooting, we are working through accessibility issues with the app, but the above workaround to unblock cookies and clearing the history/cache should allow access via browser.
Our agents via phone would be better able to identify what might be the issue using screenshare and further probing on the issue. Follow the steps below for a callback if that is preferred:
There is a known issue with the Employees tab when going through the App.
Whilst the engineers are working on a fix for this, you can access the Employees tab via a web browser (Chrome or FireFox preferably).
As mentioned above we are aware of the issue and we are still working through the fix for accessing the Employees tab on the app. A new version should be released early next week restoring access to the Employees tab.
Hold tight for now, and use a browser like Chrome or Firefox in the meantime. Please also, if you're able, give us a call and provide your account details so we can record you as being impacted by the issue. This way we can also create a case and update you when the fix has been released. See below on how to get in touch.
Reply here with any questions.
You'll want to update your operating system (Safari) so you can access your employees' tab or use Google Chrome. However, if you're still unable to access the tab, please follow the steps below for another option,
In case you want to track reimbursement for your employees separately, please check this article for more information: Create A Reimbursement Pay Type in Online Payroll.
If there's anything else that you want us to help, please let me know so we can assist you.
I have tried, on QB Essentials
* iPhone site on Chrome/Safari
* iPhone app [doesn't have employees tab]
* iPad app [doesn't have employees tab]
* iPad site on Chrome/Safari
* macOS on Chrome
* macOS on Safari
* macOS on Safari spoofing as Chrome macOS
Have allowed every single cookie and ad tracker through.
And I still get an "something unexpected happened... error"
Is the bug fixed?
Welcome to this thread, @clearly_not_an_accountant. I appreciate you for checking us about the investigation update.
Our engineers have found a fix for this issue and are currently available in the Beta version of the web app. We expect this fix to be released early next week.
In this regard, I'd suggest you update your app to ensure that you can access payroll without any further issues. Should you wish to try the beta version of the desktop app, visit the macOS link: https://http-download.intuit.com/http.intuit/CMO/qbo_client_web_dev/static/release/mac/latest/QuickB....
For additional reference, here's an article that you can use to lodge a pay event once a pay run is finalized: Create and lodge a pay event. It also contains some FAQs about this process.
Let me know if you have additional questions. I'm always around here to help.
Hi I have just bought a new MacBook Air 2019 and am having trouble in Safari accessing employees after ensuring the cookies aren't blocked. I can access Employees on Firefox though. Why is this?
Thanks for joining in this conversation, @LizzyKate. It could be that your Operating System (OS) isn't updated, this is why you're unable to access employees using Safari.
That being said, I'd recommend updating your OS to retain access to Payroll using Safari. Check this link as your guide: How to update the software on your Mac - Apple Support.
For future reference, check out this article: Setting up automated pay runs. It helps you learn about how to automate pay schedules in QuickBooks Payroll.
Let me know if you need more help with anything else. I'm always around here to assist. Take care.
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