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adventureinst-bi
Level 1
posted
‎November 18, 2020 03:58 PM
last updated ‎November 17, 2020 8:58 PM

Hello. I hav eggs mobile app and started a subscription on it yesterday. Today I’ve got onto my laptop and started one there. Do I have 2 subscriptions now?

 
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Best answer November 18, 2020
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AileneA
QuickBooks Team
QuickBooks Team
‎November 18, 2020 05:42 PM

Hello. I hav eggs mobile app and started a subscription on it yesterday. Today I’ve got onto my laptop and started one there. Do I have 2 subscriptions now?

Howdy, adventureinst-bi. 

 

Thank you for getting back to us. To check it, I recommend contacting our customer support team. This way, we'll be able to pull up your account in a secure environment then escalate this underlying subscription issue.    

 

You may want to check out our Self Help article. This contains our helpful articles and how to manage your account in QuickBooks. 

 

Let me know if you need further help with this. I'll be happy to lend a hand. Have a great day.

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Steven_Product Champion
QuickBooks Team
QuickBooks Team
‎November 18, 2020 04:17 PM

Hello. I hav eggs mobile app and started a subscription on it yesterday. Today I’ve got onto my laptop and started one there. Do I have 2 subscriptions now?

Hi adventureinst-bi,

 

From what you've mentioned if you have also opened one on your laptop under a different email, yes you have two subscriptions. To double check on the current subscriptions you have open with us I would encourage you to reach out to our support by clicking here. This way using your personal and secure details we can check what you have option with us. 

 

Hope to hear from you soon,

 

Thanks, 

 

-Steven

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adventureinst-bi
Level 1
‎November 18, 2020 05:05 PM

Hello. I hav eggs mobile app and started a subscription on it yesterday. Today I’ve got onto my laptop and started one there. Do I have 2 subscriptions now?

Hi Steven thanks for the prompt reply! I checked my subscriptions but it only shows the online / laptop one. The mobile app updated my info from the laptop so I wonder if the laptop subscription has overridden the mobile app one 

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AileneA
QuickBooks Team
QuickBooks Team
‎November 18, 2020 05:42 PM

Hello. I hav eggs mobile app and started a subscription on it yesterday. Today I’ve got onto my laptop and started one there. Do I have 2 subscriptions now?

Howdy, adventureinst-bi. 

 

Thank you for getting back to us. To check it, I recommend contacting our customer support team. This way, we'll be able to pull up your account in a secure environment then escalate this underlying subscription issue.    

 

You may want to check out our Self Help article. This contains our helpful articles and how to manage your account in QuickBooks. 

 

Let me know if you need further help with this. I'll be happy to lend a hand. Have a great day.

Reply