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raindi
Level 2
posted
‎July 19, 2022 07:29 PM
last updated ‎July 19, 2022 2:29 AM

Hi, I am a newbie. Any help would be greatly appreciated. My orders send through quickbooks are not getting delivered. I use domain based Gmail. Thank you

 
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Best answer July 19, 2022
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ChristieAnn
QuickBooks Team
QuickBooks Team
‎July 19, 2022 08:55 PM

Hi, I am a newbie. Any help would be greatly appreciated. My orders send through quickbooks are not getting delivered. I use domain based Gmail. Thank you

Hi there, rajeshindi.

 

Welcome to QuickBooks Community and thank you for choosing QuickBooks Online as your accounting program. Let's perform some troubleshooting steps to ensure that your orders or invoices are being delivered to a particular customer.

 

There are times customers didn't receive your invoices, sales receipts, estimates, statements, or reports via email due to some reasons. To start fixing this issue, you'll have to reset your email address if you newly imported data into a QuickBooks Online company.

 

Here's how:

 

  1. Click the Gear icon ⚙.
  2. Under Your Company, choose Account and settings.
  3. Go to the Company tab and select the edit icon in the Contact info section.
  4. Review each email address and make changes as necessary.
  5. Click Save and Done.

 

If the issue persists, I'd suggest asking your customers to check their junk mail and spam folders. If the email is still not found, I recommend clearing the Company email field and entering the desired email address. Please follow the steps below.

 

  1. Go to the Gear icon ⚙. Then, choose Account and settings.
  2. Select the edit icon in the Contact info section under the Company tab.
  3. Clear the Company email field and enter the desired address as is, even if it appears correct.
  4. Click Save and Done.
  5. Send yourself a test entry.

 

After that, if you still don't receive the email, you can try using a different email address that has a different domain. Then, you may click this article to see another instruction that needs to be performed on how you can fix the problem: 3 solutions for you when customers aren't receiving your emails.

 

Additionally, may I ask if you receive a specific error message while trying to send your orders or sales transactions? I appreciate any extra details so I can provide an accurate solution.

 

Lastly, I'm adding this article to see details on how the Sales page shows you a great at-a-glance view of all the status of sales transactions, like open and paid invoices: View sales transactions.

 

If you need any more assistance with sending invoices in QBO, please don't hesitate to click the Reply button below. I'm always here to help. Stay safe and enjoy the rest of your day, rajeshindi. 

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3 Comments 3
ChristieAnn
QuickBooks Team
QuickBooks Team
‎July 19, 2022 08:55 PM

Hi, I am a newbie. Any help would be greatly appreciated. My orders send through quickbooks are not getting delivered. I use domain based Gmail. Thank you

Hi there, rajeshindi.

 

Welcome to QuickBooks Community and thank you for choosing QuickBooks Online as your accounting program. Let's perform some troubleshooting steps to ensure that your orders or invoices are being delivered to a particular customer.

 

There are times customers didn't receive your invoices, sales receipts, estimates, statements, or reports via email due to some reasons. To start fixing this issue, you'll have to reset your email address if you newly imported data into a QuickBooks Online company.

 

Here's how:

 

  1. Click the Gear icon ⚙.
  2. Under Your Company, choose Account and settings.
  3. Go to the Company tab and select the edit icon in the Contact info section.
  4. Review each email address and make changes as necessary.
  5. Click Save and Done.

 

If the issue persists, I'd suggest asking your customers to check their junk mail and spam folders. If the email is still not found, I recommend clearing the Company email field and entering the desired email address. Please follow the steps below.

 

  1. Go to the Gear icon ⚙. Then, choose Account and settings.
  2. Select the edit icon in the Contact info section under the Company tab.
  3. Clear the Company email field and enter the desired address as is, even if it appears correct.
  4. Click Save and Done.
  5. Send yourself a test entry.

 

After that, if you still don't receive the email, you can try using a different email address that has a different domain. Then, you may click this article to see another instruction that needs to be performed on how you can fix the problem: 3 solutions for you when customers aren't receiving your emails.

 

Additionally, may I ask if you receive a specific error message while trying to send your orders or sales transactions? I appreciate any extra details so I can provide an accurate solution.

 

Lastly, I'm adding this article to see details on how the Sales page shows you a great at-a-glance view of all the status of sales transactions, like open and paid invoices: View sales transactions.

 

If you need any more assistance with sending invoices in QBO, please don't hesitate to click the Reply button below. I'm always here to help. Stay safe and enjoy the rest of your day, rajeshindi. 

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raindi
Level 2
‎July 19, 2022 10:30 PM

Hi, I am a newbie. Any help would be greatly appreciated. My orders send through quickbooks are not getting delivered. I use domain based Gmail. Thank you

Hi ChristeAnn,

Thank you.  It works after testing as you suggested.

But, what I noticed is that from quickbooks online, I can send the forms to yahoo with no trouble but gmail based client's can't receive the order.  Any suggestions?

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Mich_S
QuickBooks Team
QuickBooks Team
‎July 19, 2022 11:43 PM

Hi, I am a newbie. Any help would be greatly appreciated. My orders send through quickbooks are not getting delivered. I use domain based Gmail. Thank you

You're always welcome, @raindi. I'm glad to hear that my colleague's suggestion went well. 

 

I'd like to provide additional insights as to why some customers don't receive orders thru Gmail.

 

Sometimes Intuit emails are restricted in a customer's Gmail account security, preventing them from receiving your order. I'd suggest asking your clients to check their spam and junk mail folders.

 

 If the issue persists, the host names and IP addresses for the QuickBooks Online mail servers may need to be added to your outgoing mail servers. For assistance, contact an IT professional. Kindly follow Solution 3 from this article: 3 solutions for you when customers aren't receiving your emails. 

 

For future reference, check out these guides on how you can handle and keep track of sales reports in QuickBooks: 

 

 

Just hit the Reply button if you need more help with this matter. It's our pleasure to be of help. Have a great rest of the week!
 


 


 

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