How do i change where my emails come from?

Glad you made it here, user12557.

Just to confirm, are you trying to change your company email that you use for your sales forms? If so, changing or updating the company email you use for sending invoices in QuickBooks Online is pretty easy. Here are the steps:

1. Click the Settings icon at the top and pick Account and Settings. 
2. Select Company on the left panel then click the Pencil icon on the Contact Info section.
3. Enter your new email address in the Company email field and put a checkmark on Same as company email.
4. Click Save, then Done.
   

Moving forward, the system will apply the new email address for your invoicing.

For future reference, you can also check out these articles for further guidance:

• How to email or print an invoice
• Change the email address you use to sign in

If you're referring to something else, please add a comment below. I'll be sure to help.

Sorry no, I wasn't clear. When I try to do a batch email to suppliers or clients, I get taken to hotmail rather than Outlook. Do you know how I can change this?

Hi there, user12557.

The steps for changing the email used for your sales forms are provided above. When you send a batch email for invoices to your clients, the system will ask for the client's email.

When you want to add Intuit's service email addresses to your email's list, make sure you receive emails from Intuit to your Outlook. You can click this article to see the steps and details: Receive important email messages from Intuit.

 like Outlook rather than to Hotmail to make sure you receive emails from Intuit, you can click this article to see the steps and details: Receive important email messages from Intuit.

In case you're using QuickBooks Desktop, you can check the web mail's settings in the preferences to make sure you're using the right email. For additional information, you can refer to the articles below. Please note that these are US articles and still apply to your concern.

• Connect your email to QuickBooks Desktop.
• How to fix "Error: QuickBooks is unable to send your email to Outlook".

Please refer to this article to see instructions about setting up invoices to send from your Gmail address: Send invoices from your Gmail address FAQ.

You can always visit us here in Community if you have any other concerns. I'm a few clicks away to help. Have a good day!

I receive emails from QuickBooks, that's not the issue. In QBO, when in the customer (or supplier) tab, and I want to email multiple customers, I click the boxes of who I want to email, then select "batch actions" then "email". I used to be taken to my outlook where it would BCC the email addresses I selected and I would compose my message. Now, on certain computers, I get taken to Hotmail instead and it doesn't BCC the email addresses. It must be a setting somewhere but I don't know what to change. Please help :) 

Awesome, Thanks Ken. Worked a treat!

Hello @Ken - Product Champion ,

Can you elaborate a bit on your post?  I have taken over treasurer duties for a non-profit and inherited the QBO file I'm working in.  I have set our own gmail address to be the customer-facing address in settings, and as long as I only email one form at a time, it sends from the gmail address and the email shows up in our "Sent Items" folder in our gmail email account.

However, when I send multiple emails using the Batch Email feature, a little circle spins for awhile, then it tells me that 99 emails have been sent, or whatever qty it happens to be.  But I don't get to choose the "from" address at all.  When I see the emails that were sent, they are being sent from the generic intuit address, "[email address removed]" and not a single email goes into my gmail sent items, as I expected it would.

Do you know what I can do to get the batch emails to send from our own address instead of the generic intuit address?  Any help you can provide would be appreciated.