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gardens_treasure
Level 1

I am getting the following error. You and Shannon Orr were working on this at the same time. Shannon Orr finished before you did, so your work was not saved.

how do i get rid of this message, so i can complete adding a transaction
1 Comment 1
ChristineJoieR
QuickBooks Team

I am getting the following error. You and Shannon Orr were working on this at the same time. Shannon Orr finished before you did, so your work was not saved.

Rest assured, we're here to support you every step of the way. With the right tools and guidance, you can navigate challenges in QuickBooks Online and keep it running smoothly, Gardens.

 

You can encounter this error if two people edit the same page simultaneously. To avoid this issue, ensure the other user is signed out or coordinating with them to prevent overlapping edits. This will allow you to continue adding and saving your transactions without interruptions.

If the issue persists, it’s advisable to log out and then log back into your QuickBooks account. This action can help refresh your session and clear any temporary glitches that may be causing the error.
 

Aside from that, you can open a private or incognito window and access your QuickBooks from there to eliminate screen issues. 

 

Here are the keyboard shortcuts to open a private browser:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

 

Next, please ensure to clear your browser's cache to prevent and minimize screen and performance issues. Accumulated cached data can lead to unexpected behavior in QuickBooks. Additionally, if you have another supported browser available, consider using it as an alternative.
 

Also, you can check this article for detailed information about speed issues within your company: Why is my QuickBooks Online slow?

 

Additionally, here are additional guidelines about managing your account, and handling subscriptions and price increase 2024 FAQ's:

 

 

We’re dedicated to providing a more efficient and seamless experience with QuickBooks Online. Remember that this forum is here to help you maintain smooth financial management.