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Rosy
Level 2

I can’t log in to keypay from my iPad any more. Asks for a login and password. Keypay can’t assist.

 
Solved
Best answer May 01, 2019

Best Answers
Kristine Mae
QuickBooks Team

I can’t log in to keypay from my iPad any more. Asks for a login and password. Keypay can’t assist.

Hey there, Rosy.

 

Once you're having issues logging in, it could be you haven't enabled the 3rd party cookies. I've got you the article with the steps depending on the browser you're using: Enabling 3rd Party Cookies.

 

Get back to us if you need more help. We're just right here. 

View solution in original post

3 Comments
Kristine Mae
QuickBooks Team

I can’t log in to keypay from my iPad any more. Asks for a login and password. Keypay can’t assist.

Hey there, Rosy.

 

Once you're having issues logging in, it could be you haven't enabled the 3rd party cookies. I've got you the article with the steps depending on the browser you're using: Enabling 3rd Party Cookies.

 

Get back to us if you need more help. We're just right here. 

View solution in original post

Rosy
Level 2

I can’t log in to keypay from my iPad any more. Asks for a login and password. Keypay can’t assist.

Thanks so much, I had prevent site cross tracking enabled. Works perfectly now. So simple I wonder Keypay support weren’t aware if the issue.

Kristine Mae
QuickBooks Team

I can’t log in to keypay from my iPad any more. Asks for a login and password. Keypay can’t assist.

I'm glad it worked for you, Rosy.

 

You can always reach out to us if you have other concerns. Have a good day!