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Hey there, Rosy.
Once you're having issues logging in, it could be you haven't enabled the 3rd party cookies. I've got you the article with the steps depending on the browser you're using: Enabling 3rd Party Cookies.
Get back to us if you need more help. We're just right here.
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Thanks so much, I had prevent site cross tracking enabled. Works perfectly now. So simple I wonder Keypay support weren’t aware if the issue.
I'm glad it worked for you, Rosy.
You can always reach out to us if you have other concerns. Have a good day!