Hi JimA65,
Thanks for visiting the Community. We've received reports about the Keypay menu not working in Google Chrome under INV-39476.
While our payroll engineers continuously working with the Chrome engineering team, I'd suggest you use a different supported browser such as Firefox, Safari, and Microsoft Edge as a workaround.
We're also encouraging everyone who has the same experience to contact our Customer Care team so they can link your account to the investigation. That way, you'll be notified directly through email with its progress.
Should you have anything in mind about QuickBooks, feel free to visit and leave a comment below. We're always delighted to be of your service.