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Level 2

How to change printer settings so they stay. My paper size changes do not stay after printing even after clicking Apply ?

Am using the standalone app.
4 Comments 4
QuickBooks Team

How to change printer settings so they stay. My paper size changes do not stay after printing even after clicking Apply ?

The printer settings on your Adobe Reader app might have a different set up from your QBO Desktop app, bacmac15.

 

QBO uses the Adobe's settings when printing a document, especially if you're getting a PDF copy of your transaction right before printing it. This article from Adobe's support site will walk you through the steps: https://helpx.adobe.com/acrobat/using/using-pdf-printer.html.

 

You can also reset the QBO app data in case it keeps reverting back to the default paper size . Here's how:

 

  1. Click File and select Refresh.
  2. Once done, go to Help and choose Reset App Data.

Then, log back in and print a transaction to check if everything is already working fine. Please keep me posted if you have other questions.

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Level 2

How to change printer settings so they stay. My paper size changes do not stay after printing even after clicking Apply ?

Our point of difference is that we use the Standalone App on Win 10..    So browser settings do not apply.   It was all fine until latest 'update' from microsoft.

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Moderator

How to change printer settings so they stay. My paper size changes do not stay after printing even after clicking Apply ?

You can check if this is a browser-related issue, lukewelles.

 

There are instances that the error you've encountered is caused by the unusual browser behavior.

 

Here's how:

 

First, you might want to use a private or incognito window. This will help your program to run lighter since it will not record any data history.

 

Second, if the error still persists, you'll want to clear your browser's cache. This will help your program to start. Though, you'll have the option on what data you're going to delete.

 

Lastly, if the error still occurs, you might want to use a different browser. There are instances that the browser you're currently using is not working.

 

Let me know how these steps that I provided works on your end. 

Highlighted
Moderator

How to change printer settings so they stay. My paper size changes do not stay after printing even after clicking Apply ?

Thanks for getting back to us, bacmac15.

 

You might want to contact our support so they can check your account since this issue persists by the time Microsoft releases their update.

 

Here's how:

  1. Click the ? (Help) icon and hit the Contact us button.
  2. Enter Printer settings changed on the How can we help? field.
  3. Click Continue
  4. Select how do you want to contact us.
  5. Continue with the prompt.

Feel free to reach out to me for your other concerns. I'd be glad to help.