The last pay run had an exceeded retry error so I attempted a relodge and received a CMN.ATO.PAYEVNT.EM92172

Hi hal6,

Thanks for sharing this with us, I'm going to try help you resolve this issue for you.

This message indicates that the ATO has already received the event and that it has been lodged multiple times.

This may have occurred because there was an issue processing the response the first time and so an attempt at lodgement was made again.

If you are trying to submit an original pay event to make a correction, try submitting it as an update event instead, this should fix the error.

Use this article to troubleshoot any errors that you may come across in payroll.

Reach back out to us if you are still in need of any assistance.

Kristian. 

Hello Kristian,

how do I contact my relevant payroll support personnel and quote the pay event ID. As this error did not occur after trying to submit an original pay event to make a correction it was caused after excessive retries.

Hi Hal6, 

Thank you for getting back to us. 

I would suggest getting in touch with our support team for further assistance. Please find their contact detail in the link below:

https://help.quickbooks.intuit.com/en_AU/contact

Thank you and please let us know if you require any additional assistance.