cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Trying to create an expense. Getting an error " you need to select a different type of account for this transaction". PAcct=Inventory Asset. How do I fix?

 
3 Comments
Highlighted
Moderator

Trying to create an expense. Getting an error " you need to select a different type of account for this transaction". PAcct=Inventory Asset. How do I fix?

Welcome to the Community, @usertiffany-jape.

 

To check if the browser's cache and cookies are causing this odd behavior, try signing into your QuickBooks Online (QBO) using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once signed in, create an expense again to double-check. If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For more information about managing expenses in QBO, consider checking out this article: Enter, edit, or delete expenses in QuickBooks Online.

 

Please leave a comment below if you have any other issues or concerns. I'll be more than willing to help. Take care and have a good one!

Highlighted
Level 1

Trying to create an expense. Getting an error " you need to select a different type of account for this transaction". PAcct=Inventory Asset. How do I fix?

Followed your advice however still the same error.

 

Highlighted
Moderator

Trying to create an expense. Getting an error " you need to select a different type of account for this transaction". PAcct=Inventory Asset. How do I fix?

Thanks for getting back to me, @usertiffany-jape.

 

Since the issue persists after following the steps above, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps to fix this for you.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

 

Please let me know how the call goes or if you have any other concerns. I want to make sure everything is taken care of for you. Have a great day!