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dorretti
Level 2
posted
‎October 05, 2020 04:30 PM
last updated ‎October 04, 2020 10:30 PM

Chart of accounts not showing account names

Greetings 

 

When I switch to the Chart of Accounts view the names of the accounts aren't there.  The cog wheel shows the name as ticked for display.  Happens in both the app and browser version.  Only resolved when I close the browser or app and reopen. 

 

When will with cookies page finally be resolved for the Keypay?  Seems I spend a lot of time opening and closing the QBO session in  a day. 

 

App and browser have been updated and checked for most recent version.  Close my computer down entirely at the end of the day.  

Are there work-arounds or some way of getting more consistent viewing. 

 

 

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1 Comment 1
Ken - Product Champion
Content Creator
‎October 05, 2020 05:05 PM

Chart of accounts not showing account names

Hello Dorretti,

 

The issues you are describing may be caused by problems with caching. The best troubleshooting steps I can provide is to clear the cache regularly, on either the browser or the desktop app.

 

Please follow the steps in this article to clear your internet browser's cache.

 

For the desktop app, try these steps:
 

Clear QBO Windows App Data/Cache

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

 

If you still experience these issues after trying the troubleshooting, please reach out to our support team directly:

  1. Log into QuickBooks Online
  2. Select Help
  3. Select Contact Us
  4. Type in your inquiry and select Let's Talk

-Ken

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