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Shifa
Level 1
posted
‎July 28, 2023 06:25 AM
last updated ‎July 27, 2023 1:25 PM

Duplicate Invoice Numbers

We have a platform called OnBlick & we have integrated with QB in it. But these days our customers are complaining about duplicate invoice numbers. For last 10 days, they are facing this issue & system doesn't identify the same sequence & generates another invoice of same number. Can you please into it urgently? 

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3 Comments 3
JoesemM
Moderator
Moderator
‎July 28, 2023 07:33 AM

Duplicate Invoice Numbers

Welcome to the Community forum, @Shifa. I'll be happy to assist you with the QuickBooks duplicate invoice number. In this manner, you may easily send your customer an invoice.

 

QuickBooks Online (QBO) can link with several third-party programs. You might need to contact the OnBlick Customer Support Team if this involves a third-party program. They may look over the integration procedure and assist you with the duplicate invoice number that QuickBooks displays. 

 

On the other hand, QuickBooks has the option to warn you when entering a duplicate bill number (it also applies to invoices). You'll want to make sure that the feature is turned on. Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Click the Gear icon, then select Account and Settings.
  3. Select Advanced from the left menu.
  4. Go to the Other Preferences section.
  5. Then, turn on the Warn Me when I enter a bill number that’s already been used for that vendor option.
  6. Click Save, then Done.

 

After turning on the option, you'll now get a prompt that the bill number you're entering is a duplicate.

 

I'll be sharing these resources that will guide you in handling invoice payments and customising sales forms in QuickBooks:

 

 

You can count on me if you have additional concerns about having duplicate invoice numbers or any other concerns in QBO. I'd be glad to help you further. Have a good one. 

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Shifa
Level 1
‎August 01, 2023 10:00 PM

Duplicate Invoice Numbers

Hi,
Thanks for the information but the actual issue is:
When they try to generate invoices from Onblick, OnBlick sends the timesheet data to QB & the QB generates the invoices & returns them back to our platform..We have Quickbooks integrated in our platform & we use the APIs provided by QB to sync the data
so in those invoices, the numbers seem to be the same multiple times... then for the temp fix, the customer is editing the numbers manually to keep them different.
 

 

 
 
 
 
Shifa at 5:17 PM said so when they try to generate invoices from Onblick, OnBlick sends the timesheet data to QB & the QB generates the invoices & returns them back to our platform..so in those invoices, the numbers seem to be same multiple times... then for temp fix, customer is editing the numbers manually to keep them different.
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Maybelle_S
QuickBooks Team
QuickBooks Team
‎August 02, 2023 12:00 AM

Duplicate Invoice Numbers

I hear your sentiments, Shifa.

 

Thanks for adding details regarding your concern. Let me route you to the best support to assist you with this QuickBooks Online API concern.

 

While the QuickBooks Community can provide answers and troubleshooting solutions to specific questions, there are some things about which only our Intuit Developers can provide specific information about your concern.

 

We have a separate forum where you can interact with fellow developers, product experts, and engineers about software, QuickBooks API concerns, or developer license-related questions. That said, I encourage posting this question to our Intuit Developer Community. They have the tools and resources available to assist you with your concern.

 

Here's how:

 

  1. In your browser, enter this link: https://help.developer.intuit.com/s/
  2. Choose your QuickBooks product.
  3. Select the Ask a Question option.
  4. Press Sign In.
  5. Use your Intuit login credentials.

 

Additionally, I’m adding this resource where you can access our self-help articles: QuickBooks Online guide. These resources contain topics that will guide you in efficiently handling your taxes, payroll, account information, banking tasks, sales or expenses related-activities, and so on.

 

Keep me posted if you need a hand with other QuickBooks-related concerns. I'll be around to provide further assistance.

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