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julie30
Level 2

Is any one else having trouble with exporting the journal to qbo from keypay payroll? it is making me log in again and then it works?

 
8 Comments 8
IntuitAika
Intuit

Is any one else having trouble with exporting the journal to qbo from keypay payroll? it is making me log in again and then it works?

Hi julie30, 

 

We haven't heard any reported issue about exporting payroll journal of a finalise pay run. Let me show you on how to manual export the payroll journal in QuickBooks Online. 

 

This is how it looks like when a pay run is not exported yet. 

 

 

To manually export the payroll journal of a finalise pay run, follow these steps. 

 

  1. Go to Employees tab and then select Pay Runs.
  2. Open the pay run.
  3. Select Export to QuickBooks.

 

You can open the exported payroll journal by clicking on the magnifying or search icon located on the upper right corner. 

 

Hope this helps! Feel free to reply on this thread if you have any other questions. 

julie30
Level 2

Is any one else having trouble with exporting the journal to qbo from keypay payroll? it is making me log in again and then it works?

Hi IntuitAika

Thanks for the reply. I was aware of this and have processed this way previously when necessary. My problem is that it is not happening automatically which it almost always has previously unless there was a problem with the chart of accounts and the default links. The first time this happened recently, I checked the COA and it was all good, so I went back to the payrun and it all worked then.

I am just wondering why this is happening at all and why the journal is erroring in the first place?

IntuitAika
Intuit

Is any one else having trouble with exporting the journal to qbo from keypay payroll? it is making me log in again and then it works?

Hi julie30,

 

Appreciate your prompt response.

 

Ideally, payroll journals are automatically exported after you finalise a pay run. It is correct to check the Chart of Accounts on your Payroll Settings if pay run isn't exporting in QuickBooks to confirm if there are default accounts set and if they're active. 

 

If the default accounts are set up correctly and you're not seeing any error on this section, I'd recommend to contact our QuickBooks Support team to investigate further. 

 

Thank you and let us know if you need any help. 

artiella
Level 1

Is any one else having trouble with exporting the journal to qbo from keypay payroll? it is making me log in again and then it works?

Yes I am having the same trouble too!

Payroll has been published & successfully submitted to ATO but the export button is red and says error when I hover over it.

julie30
Level 2

Is any one else having trouble with exporting the journal to qbo from keypay payroll? it is making me log in again and then it works?

Hi IntuitAika

 

I have mentioned it to Quickbooks support and they are looking into it.

 

Thanks for your reply.

julie30
Level 2

Is any one else having trouble with exporting the journal to qbo from keypay payroll? it is making me log in again and then it works?

Hi Artiella

 

Yes it is a bit annoying - I hope they fix it soon.

Allison108
Level 1

Is any one else having trouble with exporting the journal to qbo from keypay payroll? it is making me log in again and then it works?

Hi,

 

I am having the same problem as well, it suddenly has decided not to automatically process and I can't export it.

IntuitSheila
Level 5

Is any one else having trouble with exporting the journal to qbo from keypay payroll? it is making me log in again and then it works?

Thanks for joining in this thread, Allison108.

 

The incident report about unable to export payroll journals has been resolved a few days ago. Let's check your payroll chart of accounts if it's completely set up in your QuickBooks Online account.

 

  1. Click on the Employees tab.
  2. Click on Chart of Accounts.
  3. Click on Default Accounts.
  4. Make sure all fields is completely set up with an account.

If the payroll chart of accounts is fully set up, we'd recommend signing in using a different browser like Google Chrome, Safari or Firefox to isolate the situation.

 

As a work around you can manually export the payroll journal using below:

 

  1. Click on Employees tab.
  2. Click on Pay runs and select the pay run affected.
  3. Click on Export to QuickBooks button.

If the issue persists, we'd recommend reaching out to our Customer Care Team as they can further check the payroll connection in your QuickBooks Online account.

 

Feel free to drop a comment below if you have other questions. I'll be sure to get back to you.