Is any one else having trouble with exporting the journal to qbo from keypay payroll? it is making me log in again and then it works?

Hi julie30, 

We haven't heard any reported issue about exporting payroll journal of a finalise pay run. Let me show you on how to manual export the payroll journal in QuickBooks Online. 

This is how it looks like when a pay run is not exported yet. 

To manually export the payroll journal of a finalise pay run, follow these steps. 

1. Go to Employees tab and then select Pay Runs.
2. Open the pay run.
3. Select Export to QuickBooks.

You can open the exported payroll journal by clicking on the magnifying or search icon located on the upper right corner. 

Hope this helps! Feel free to reply on this thread if you have any other questions. 

Hi IntuitAika

Thanks for the reply. I was aware of this and have processed this way previously when necessary. My problem is that it is not happening automatically which it almost always has previously unless there was a problem with the chart of accounts and the default links. The first time this happened recently, I checked the COA and it was all good, so I went back to the payrun and it all worked then.

I am just wondering why this is happening at all and why the journal is erroring in the first place?

Hi julie30,

Appreciate your prompt response.

Ideally, payroll journals are automatically exported after you finalise a pay run. It is correct to check the Chart of Accounts on your Payroll Settings if pay run isn't exporting in QuickBooks to confirm if there are default accounts set and if they're active. 

If the default accounts are set up correctly and you're not seeing any error on this section, I'd recommend to contact our QuickBooks Support team to investigate further. 

Thank you and let us know if you need any help. 

Yes I am having the same trouble too!

Payroll has been published & successfully submitted to ATO but the export button is red and says error when I hover over it.

Hi IntuitAika

I have mentioned it to Quickbooks support and they are looking into it.

Thanks for your reply.

Hi Artiella

Yes it is a bit annoying - I hope they fix it soon.

Hi,

I am having the same problem as well, it suddenly has decided not to automatically process and I can't export it.

Thanks for joining in this thread, Allison108.

The incident report about unable to export payroll journals has been resolved a few days ago. Let's check your payroll chart of accounts if it's completely set up in your QuickBooks Online account.

1. Click on the Employees tab.
2. Click on Chart of Accounts.
3. Click on Default Accounts.
4. Make sure all fields is completely set up with an account.

If the payroll chart of accounts is fully set up, we'd recommend signing in using a different browser like Google Chrome, Safari or Firefox to isolate the situation.

As a work around you can manually export the payroll journal using below:

1. Click on Employees tab.
2. Click on Pay runs and select the pay run affected.
3. Click on Export to QuickBooks button.

If the issue persists, we'd recommend reaching out to our Customer Care Team as they can further check the payroll connection in your QuickBooks Online account.

Feel free to drop a comment below if you have other questions. I'll be sure to get back to you.

I have the same thing and cant seem to get any assistance from support.

Did you manage to get a resolution?

Hi tracynz,
 

Thanks for joining the thread. Do you have any error message when exporting your payroll journal? Payroll journal will not be exported to QuickBooks Online if there are no accounts assigned on your payroll Chart of Accounts. Here's how to check:

1. Go to Employees tab.
2. On Payroll Settings, select Chart of Accounts.
3. Select Default Accounts.
4. Make sure that there are accounts assigned on each field.

If it is fully set up, you can manually export your payroll journal by following these steps.

1. Go to Employees tab.
2. On Pay Runs tab and select a pay run.
3. Click on Export to QuickBooks icon.

Feel free to drop a comment below if you need further assistance with exporting your payroll journal to QuickBooks Online. 

Hi.. Thanks for the reply.

I do not have Export to Quickbooks icon. ?

Please see screenshot of options available

Hello tracynz,

Thanks for getting back to us. Ideally, exporting the payroll journal is automatic every after the payrun is created and finalised. 

When checking the screenshot, it looks like the payroll journal's been exported for this pay run. Is there any error showing on the pay run that did not export the payroll journals to QuickBooks Online? Also, I'd recommend checking your QuickBooks Online Chart of accounts and checking the Payroll Clearing account to see if there are payroll journals showing.

If the Default Accounts in Payroll Settings > Chart of Accounts > Default Accounts are set up correctly and you are seeing no other errors in this section please contact our Customer Care Team so we can investigate further.

You can get in contact with one of our support representatives by using live chat or phone support. Our line is open 8:30am - 6:30pm AEST Mon - Fri. Alternatively, if you would like a call-back from a representative or talk to us via Messaging, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us.
4. Enter a brief description of the issue, then select Next.
5. Select Start a Chat or Get a Callback to connect to a live support team representative.

Post again in the Community if you have questions. I'll be around to assist you!

Hi.

The journal is showing as not exported. I do not have the option to Export to Quickbooks, only Download Journal. I will try contacting Customer Care again but I have had no luck with payroll support thus far.

Hi tracynz,

Export to QuickBooks option will only show if a payroll journal is not exported successfully to QuickBooks Online. Here are some ways on how we can check if a payroll journal is exported:

Option 1: Hover your mouse on the icon below. If the icon is green that means the journal was exported to QuickBooks Online.

Option 2: Run a Journal report

1. Go to Reports tab and search for Journal. 
2. Click Customise.
3. Select the Report period. 
4. On Filter drop-down menu, tick Transaction Type.
5. On Transaction Type drop-down menu, select Journal Entry. 
6. Select Run report.

Let me know if you require further assistance and I'd be glad to help. Have a great day!

Hi.

Thanks for the reply.

The journals have not been exported. I have been using the download journal button and manually posting.

I would appreciate any assistance with this.

Thanks

Hi tracynz, 

Thank you for your response. 

When you click on Download journal button on a pay run, an Excel file will be downloaded. Do you import this file then in QuickBooks Online? Please note that if a payroll journal is successfully exported to QuickBooks Online and you import the payroll journal manually it will cause duplicate entries. Download journal option will only show if the payroll journal is exported to QuickBooks. 

I would recommend to contact our Customer Support team to do screen share and to further check on the set up. 

Feel free to post again if you need any help with QuickBooks Online. Have a great day! 

Hello,

I have just encountered a problem here myself. My manager has added me as a payroll user but when I finalised the payrun for this week it said my chart of accounts needed to be configured and didn't post the journal. We had a look at the payroll settings under her user account as mine didnt have the payroll setting and it did have ! showing next to some accounts for chart of accounts but we already had the correct posting accounts next to each category so we're not sure why it didn't post the journal. In the mean time I have had to manually add the payroll journal for this pay run. Not sure how to rectify this going forward. 

Thank you.

Thanks for posting in the Community, Sarah_T88!

Appreciate you checking the default accounts in your Payroll Chart of Accounts, and making sure you've set a primary account on them. The set-up of your payroll chart of account determines where the payroll journals will be posted after exporting to QuickBooks.

If you have done and checked the set up of your payroll chart of accounts through Payroll Settings > Chart of Accounts > Default Accounts. And the exclamation or prompt still showed, I would recommend contacting our Customer Care Team. They might need to check your payroll connection and reset them to refresh the connection. 

You can check this link to learn more about: Set up and configure payroll chart of accounts.

Drop by again if you have concerns about your QuickBooks Online account. I'll be right here to answer them for you.