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marianette-abili
Level 1
posted
‎June 15, 2024 11:57 AM
last updated ‎June 14, 2024 6:57 PM

Can not upload receipts on app. It normally works.. has been out of order for the last 3 days on my end. The icon does not appear on my app home screen

Have checked app updates, thinking something needed  updating. Not updates available
Solved
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Best answer June 15, 2024
Solved

Best Answers
ShangY
QuickBooks Team
QuickBooks Team
‎June 15, 2024 01:30 PM

Can not upload receipts on app. It normally works.. has been out of order for the last 3 days on my end. The icon does not appear on my app home screen

Hello, @marianette-abili. I'll help you upload your receipts inside QuickBooks Online (QBO).

 

I appreciate your effort in ensuring that the app is kept up-to-date to address the issue. Since you're still unable to upload receipts using the app, let's troubleshoot your mobile app to determine the cause of the missing icon. Here's how:

 

  1. Restart the application.
  2. Clear the app data. Go to Settings, then Apps, choose the QuickBooks app, and clear data.
  3. Turn off and restart your phone
  4. Uninstall and reinstall the app.

 

If the issue still persists, let me show you how to upload your receipts using your laptop or PC.

 

  1. Log in to your QBO account.
  2. From the left menu, select Transactions.
  3. Choose Receipts, then select Upload from computer.

 

Please know that QuickBooks supports PDF, JPEG, JPG, GIF, and PNG file types. The files uploaded should only have one receipt.

 

Once you've successfully uploaded your receipts, check out this article for a smoother process of recording bill payments in QuickBooks: Enter bills and record bill payments in QuickBooks online.

 

If you have further questions or concerns about uploading your receipts or need assistance with any QuickBooks products, please leave a comment below. Our team is always ready to help. Keep safe. 

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3 Comments 3
ShangY
QuickBooks Team
QuickBooks Team
‎June 15, 2024 01:30 PM

Can not upload receipts on app. It normally works.. has been out of order for the last 3 days on my end. The icon does not appear on my app home screen

Hello, @marianette-abili. I'll help you upload your receipts inside QuickBooks Online (QBO).

 

I appreciate your effort in ensuring that the app is kept up-to-date to address the issue. Since you're still unable to upload receipts using the app, let's troubleshoot your mobile app to determine the cause of the missing icon. Here's how:

 

  1. Restart the application.
  2. Clear the app data. Go to Settings, then Apps, choose the QuickBooks app, and clear data.
  3. Turn off and restart your phone
  4. Uninstall and reinstall the app.

 

If the issue still persists, let me show you how to upload your receipts using your laptop or PC.

 

  1. Log in to your QBO account.
  2. From the left menu, select Transactions.
  3. Choose Receipts, then select Upload from computer.

 

Please know that QuickBooks supports PDF, JPEG, JPG, GIF, and PNG file types. The files uploaded should only have one receipt.

 

Once you've successfully uploaded your receipts, check out this article for a smoother process of recording bill payments in QuickBooks: Enter bills and record bill payments in QuickBooks online.

 

If you have further questions or concerns about uploading your receipts or need assistance with any QuickBooks products, please leave a comment below. Our team is always ready to help. Keep safe. 

Reply
marianette-abili
Level 1
‎June 25, 2024 01:12 PM

Can not upload receipts on app. It normally works.. has been out of order for the last 3 days on my end. The icon does not appear on my app home screen

Thank you for help, It worked perfectly.

Reply
LollyNino_C
QuickBooks Team
QuickBooks Team
‎June 25, 2024 01:31 PM

Can not upload receipts on app. It normally works.. has been out of order for the last 3 days on my end. The icon does not appear on my app home screen

Thanks for the update, @marianette-abili.

 

We're glad to hear that the steps provided by my colleague have helped with your issue. And thank you for sharing. We want to ensure our users are on top of their business.

 

If there's anything else we can assist you with, please feel free to visit the Community. I'll be one message away if you need anything else. I wish you a prosperous rest of the year! Have a great day, and keep safe!

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