data migration from one QB online account to another QB online account - has anyone used a reliable data migration company? we are just changing company structure from sole trader to company

willea3015 · ‎December 13, 2021

Hi guys

we are just changing structure fr sole trader to company and need to migrate 4000+ products and services + clients and suppliers across from 1 QB online account to a new QB online account. you would think you might be able to clone an account - you would be wrong.

however, we used MMC the QB supported data migration team and it has been a dismal failure. we now have all the product lines in the new account but that is all we have. the small print says we migrate them all as 'non inventory' items and without quantities. what was the point? now we have to manually go into every product and change it to inventory and then manually link it to cost of sales and sales in their categories. this is many hours of work. does anyone know of an australian company onshore that does reliable data migration where they will check what they actually did and guarantee that it will be there .

we have reached out to both MMC and QB who both say they cant help aside from doing it all manually - what???

also noting that the migration team have managed to turn off over 50% the gst settings in the old sole trader account that we still have to use as we dont have a usable new account set up.

so need to find a good data migration team and see if balancing the cost of doing it again vs the cost and man hours right before xmas of adj all those 4000 accounts manually.

hoping someone has a good suggestion - otherwise we might just have to be migrating straight out to xero

IntuitAika · ‎December 13, 2021

Thank you for reaching out to us, willea3015.

For QuickBooks Online Australia, we have MMC Convert our data migration supplier who can assist you with the migration process. On the other hand, you may manually import your products and services list with the correct product type. You can download a sample Excel file to see what information you can import by going to Gear icon and select Import data and then Products and Services. You may want to check as well a third party app which you can integrate with QuickBooks Online to import your data: https://quickbooks.intuit.com/app/apps/home?categoryId=Sync-Data.

For more detailed information, you can check on this article: Import products and services into QuickBooks Online.

Let me know if you have any other questions by leaving a comment below.

willea3015 · ‎December 13, 2021

hi

im thinking you didnt see the paragraph in my query that stated that this company has failed dismally in the data migration and not only failed but also messed up our current account that they didnt need to touch. so thank you but not helpful at all

IntuitAika · ‎December 13, 2021

Hi willea3015,

Thank you for your feedback. You may consider manually importing your product and services list or use a third party app that allows you to import your data in QuickBooks Online. Hope one of the options provided will work for you.

Fiat Lux - ASIA · ‎December 14, 2021

@willea3015 wrote:
we used MMC the QB supported data migration team and it has been a dismal failure.

@willea3015

Did you pay any service to them?

willea3015 · ‎December 15, 2021

yes we paid for the service

IntuitAika · ‎December 15, 2021

Hi willea3015,

We value the security and safety of your data thus we can only recommend MMC Convert as they are our data migration supplier. On the other hand, you may consider checking for a third party app that you can integrate with QuickBooks Online that can help you with importing your data: apps.intuit.com.

For more information on MMC Convert, see here for FAQs, a getting started checklist, how to begin a conversion and so on.

Fiat Lux - ASIA · ‎December 15, 2021

@willea3015

Have you claimed a refund? We might consider helping fix this issue if you're interested.

willea3015 · ‎December 16, 2021

are you a quickbooks employee? your sign in says that you are

can you plse get in touch with me - how do i reach out to you?

Fiat Lux - ASIA · ‎December 16, 2021

@willea3015

We are just a fellow community member like yourself. Click on our profile name and send your private message to us.

mmcconvert · ‎December 21, 2021

Dear Williea,

This is Ankit from MMC Convert.

I am so sorry to find out that you are unhappy with the data migration.

We just looked into your case again.

Regarding Inventory as a pre-conversion note, we already had mentioned that we shall bring all Inventory Items as Non-Inventory Items and post-migration, the quantity on hand, COGS Account needs to be added at your end.

I think this is a case of misunderstanding in terms of setting expectations from the data migration.

It is a serious concern in MMC having dis-satisfied customers.

To fix this, we shall get all the Inventory items updated in QuickBooks Online Account as per your requirement.

We shall be sending you an email shortly regarding the same.

Thanks,

Ankit

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data migration from one QB online account to another QB online account - has anyone used a reliable data migration company? we are just changing company structure from sole trader to company