Missing bank items

Hi danvers,

I understand your having fundamental issues with your bank connection. Let's do a manual update on your bank account if connected via standard feeds connection. Here's how:

1. Click on the Banking/Transactions tab.
2. Under the Banking page, click on the bank account name.
3. Click on the Update button.

Just a heads up that the information QuickBooks Online receive depends on what your bank shares with us. If after doing the manual update and the transaction is still missing, I'd recommend manually creating the transaction or importing them using a CSV file.

You can check this link to learn more about What to do if you can’t find downloaded transactions in QuickBooks Online.

If this is a re-occurring issue, I'd recommend contacting our Customer Care Team. They can further investigate the banking connection.

Post again in the Community if you have more questions about QuickBooks Online. I'll be around to help you!

No, it's just unreliable. This year alone, we've had several outages with citi, several with bankwest with one lasting 6 weeks.

But now we can't even trust what has downloaded?

Why do you post form answers? You know that "Click on the Update button" does NOTHING for a transaction in May. You don't even read back that far.

This is not the experience we wanted you to have, danvers.

For us to better assist you, I'd recommend contacting directly our Customer Care Team. That way, one of our support care agents can take a look into your account in a secure form and check the bank account connection with our banking team.

To add, here are a few reasons why bank transactions are missing or not downloading in QuickBooks Online:

• Bank outages and other scheduled system maintenance
• Updates in your online banking login credentials
• Updates on your bank's website.
• Changes in bank information like bank account number

You can click on the Help menu in QuickBooks Online to contact support or use this support link https://quickbooks.intuit.com/learn-support/en-au/contact