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Eric BWfire
Level 1
posted
‎September 26, 2023 12:38 PM
last updated ‎September 25, 2023 7:38 PM

Workforce app will not load

I reset my app because of some small issues with syncing and have not been able to use it since. That was weeks ago. I uninstalled and reinstalled it and it no longer gets past the “setting up your account” screen. Anyone else having this issue? 

iPhone 12 Pro Max IOS 17

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1 Comment 1
IntuitSheila
Level 8
‎September 26, 2023 12:49 PM

Workforce app will not load

Hi Eric BWfire,

 

Thanks for posting in the Community!

 

Let's check the trouble shooting steps below to help resolve the loading page encountered when accessing Workforce app. Here's how:

 

  1. Access your device and Turn Off Face ID.
  2. Force close the Workforce App.
  3. Log in using your Username and Password instead of Face ID.


If the above steps do not work please uninstall/reinstall your Workforce app once more. If the issue persists, kindly contact our Customer Care Team. That way they can escalate a ticket to our engineers and help raise an investigation.

 

Feel free to post your concerns in the Community or click the Reply button for follow-up questions. We'll be happy to help. Have a good day!

 

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