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kentfamilytrust1
Level 1
posted
‎May 08, 2019 10:14 PM
last updated ‎May 08, 2019 5:14 AM

Why can't I find Detail Type "Utilities" under Type "Expenses" when adding a new account to the chart of accounts?

After tried to do this quite a few times without success, I am thinking this might be a system bug. Please let me know if you find the answer. Thanks!
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1 Comment 1
JessT
Moderator
Moderator
‎May 08, 2019 10:59 PM

Why can't I find Detail Type "Utilities" under Type "Expenses" when adding a new account to the chart of accounts?

Hi kentfamilytrust1,

 

I'm showing Utilities under Expenses on my test account. It's located at the bottom of the list. Let's check out yours.

 

 

If you've checked everything, but still unable to find it, let's do the basic browser troubleshooting steps. This is to check to see if the behavior is caused by some issues in your browser.

 

You can log in to QuickBooks in a private browser. This is a good way to start checking browser issues. If you can find Utilities, you can go back to your regular browser and clear the cache. If it's still the same, please try other browsers like Safari, Edge or Chrome to compare the results.

 

We're just around if you need further assistance.

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